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2018 in Review: What Does the Future Hold?

December 17, 2018

2018 has been a landmark year for AlertOps. As 2018 draws to a close, let’s take a look back at four of our biggest accomplishments during the year.

  1. Introducing AlertOps 3.6.0

Released in October, AlertOps 3.6.0 is loaded with features to help network operations center (NOC) and development and operations (DevOps) teams streamline incident management.  Notable AlertOps 3.6.0 features include:

  • User Interface (UI): Offers a standard font size, contrast and colors; these changes help us provide app users with a consistent experience on all devices, at all times.
  • Live Call Routing: Enables users to create alerts, manage multiple numbers per account and set up custom recordings for File for No Response Messages.
  • Group Calendar Feed and Export: Allows users to export an entire group calendar for team scheduling.

The AlertOps team is committed to innovation. Going forward, NOC and DevOps teams should expect additional platform upgrades.

  1. AlertOps Launches a New Website

 Our new website went live in April. Now, website visitors can access all of the information and resources they need from us – faster than ever before.

Key features of our new website include:

  • Revamped Design: We overhauled our website to make it as user-friendly as possible.
  • Bootstrap 4.0: Our website is built on the Bootstrap HTML, CSS and JS library, which allows us to provide unparalleled support across desktop and mobile devices.
  • Optimized Code and Content: We optimized our website code and content, and as a result, the average website load time is 2.28 seconds.

At AlertOps, we prioritize ongoing improvement, especially when it comes to our website. We plan to explore and implement website upgrades in the future. And if there is anything else that we can do to improve our website, let us know.

  1. AlertOps Delivers Bi-Monthly Blogs

 Some experts estimate there are roughly 152 million blogs on the internet. But let’s face it – some blogs are better than others in terms of quality.

For the AlertOps team, an “average” blog is unacceptable. In 2018, we wanted to have an exceptional blog in place. To achieve our goal, we produced bi-monthly blog posts related to a variety of incident management topics, including:

  • Incident Response: Which is better: a qualitative or quantitative approach to incident response? This blog post examined the pros and cons of qualitative and quantitative approaches to incident response, and ultimately, explained why a combination of the two approaches is ideal.
  • Outage Communications: Customers are the lifeblood of a business, yet some companies ignore customer communications during outages. In this blog post, we highlighted the importance of maintaining constant communication with customers during and after an outage, as well as provided tips to help businesses bolster their outage communications.
  • General Data Protection Regulation (GDPR): GDPR was enacted in May, and global businesses are now required to follow GDPR’s data security requirements. Yet GDPR confusion persists among some companies. In this blog post, we examined GDPR and what it means for DevOps teams and offered tips to help these teams comply with GDPR mandates.

Expect bigger and better things from our blog in 2019, too. Incident management is a continuous process. As NOC and DevOps teams explore ways to improve their incident management plans, we will produce blog posts to help these teams do just that.

  1. AlertOps Unveils Playbook Automation

Communication roadblocks often slow down incident management and response. Worst of all, these roadblocks raise incident costs and increase the risk of brand reputation damage and customer turnover.

To address incident communication roadblocks, AlertOps in October announced Playbook Automation, which helps business leaders improve team communication at scale during major incidents.

Playbook Automation helps organizations implement an incident management plan built on automated processes and escalations. With this plan in place, business leaders can ensure a company’s digital operations teams, management, business partners and customers can stay up to date throughout an incident.

What Does the Future Hold for AlertOps?

Incident management is a significant problem for global organizations, yet determining the best ways to resolve network and system outages, downtime and other problems can be challenging.

At AlertOps, we understand the difficulties associated with incidents. NOC and DevOps teams globally use our incident management platform to automate real-time operations and protect mission-critical services. Meanwhile, our goal is to help these teams quickly address incidents and prevent them from recurring.

2018 was a successful year for AlertOps, but we are not resting on our laurels. In fact, we hope to build on our 2018 successes in 2019 and beyond. With this approach, we can help NOC and DevOps teams identify and respond to incidents faster and more effectively than ever before.

Expect product upgrades, new blog posts and other AlertOps news and updates in the weeks and months to come. In the meantime, enjoy the holidays, and we look forward to finding innovative ways to support NOC and DevOps teams from around the globe in the new year.