All Blogs

Prebuilt Integration of AlertOps and Zendesk Makes Your Customer Service the Best it Can Be

October 18, 2016

Zendesk is a comprehensive customer service and engagement platform that enables you to connect with customers through any channel.

It’s a complete support management service that helps you prioritize, track, and resolve customer support tickets fast.

Zendesk provides customer communication through phone, chat, email, social media, or any other communication channel you use. There’s also a knowledge base and self-service platform that reduces support ticket volume by helping customers solve problems themselves.

Having such a complete service desk is awesome. But what about your on-call customer service teams? Or what if something goes wrong with your customer support system?

Zendesk isn’t an incident management platform. That’s what AlertOps is for.

Integrating AlertOps and Zendesk gives you great customer service and fast, efficient incident response and management.

Here’s how AlertOps makes your life with Zendesk easier:

  • AlertOps automatically routes alerts from Zendesk to your incident response teams. Turn customer support tickets into customer service opportunities by ensuring that your incident response teams always know what’s going on.
  • AlertOps automates the process of opening and closing alerts from Zendesk. Let AlertOps handle the administrative tasks so you can take care of your customers.
  • AlertOps sends custom messages with alerts using the inbound JSON. Your teams will have pertinent troubleshooting information from the moment they receive the first alert.
  • Any inbound field can be mapped to the topic field in AlertOps, so you can track incidents by topic and use the topic field to route incidents to the appropriate teams.

You can do all this with a quick and easy integration using our Generic REST API.

AlertOps also provides several other tools that make incident management easier—configurable message routing rules, customizable workflows, SLA-based severity management, and whole lot more.

Head over to our help center to learn how to configure your AlertOps and Zendesk integration and find out what else AlertOps and Zendesk can do for you.

Or check out over 40 third-party integrations for the tools you already use every day!

Malcare WordPress Security