In many instances, alert monitoring software provides IT teams with access to pre-built incident templates. Yet these templates may deliver limited value, particularly for IT teams that face a wide assortment of critical incidents day after day. Fortunately, alert tracking solutions are now available that provide custom templates.
Alert management software with custom templates offers unprecedented flexibility to IT teams of all sizes, and for good reason. Unlike traditional alert tracking options, alert escalation software with custom templates lets end users define custom fields in incident templates. It also ensures that every incident created from a template will have all of a user’s custom fields. Furthermore, users can define template fields that map to external systems such as JIRA, store data from external systems in custom fields and write custom fields from the software itself.
Additionally, alert management software that offers custom templates enables end users to establish a workflow that automatically creates a JIRA issue from an incident. Users then can store a JIRA issue ID in a custom field and use it to make callbacks to JIRA to update the issue as needed.
Thanks to alert monitoring software with custom templates, end users can create workflows that evaluate custom fields too. Users can even leverage the software to map incoming alert data to custom fields.
Clearly, there is a lot to like about alert tracking software that provides custom templates. By deploying this software today, an IT team can bolster its alert monitoring capabilities. Perhaps most important, an IT team can use the software to identify and respond to critical incidents faster and more efficiently than ever before.