If you want your integration to just work, AlertOps offers pre-built integrations for the most popular monitoring and help desk systems. We provide step-by-step instructions to get you up and running quickly with pre-built email or REST API integration. It’s the closest you can get to plug-and-play operation.
Your help desk system should do more than just organize help tickets. AlertOps integrations give your service desk incident management powers. Our outbound integrations enable you to open, update, close, and assign incidents from your service desk system. Configure specific values on each ticket or use dynamic fields to automatically update the data in every ticket.
For successful incident management you need information to flow up and down the incident management chain. AlertOps’ bi-directional integration enables your incident management tools, monitoring tools, help desk system, and other tools to both send and receive data.
For example, AlertOps bi-directionally integrates with Slack. With bi-directional integration, AlertOps receives data from Slack comments and uses it to manage alerts. Meanwhile, Slack takes data from AlertOps to create messages in your team communication channels. This creates transparency and fosters continuous communication across teams.