Slack

ITSM tool that centralizes all of your clients’ data into one application.
Slack AlertOps

Slack provides real-time messaging brings your team’s communication together. Slack provides real-time messaging, archiving and search to get all your team’s communication together in one place. Slack provides real-time messaging, archiving and search to bring all your team’s communication together in one place. real-time messaging, archiving and search to get all your team’s touch together in one place.

You can create three-way integrations:
  1. Connect your monitoring tools to AlertOps
  2. Connect your service desk to AlertOps
  3. Connect Slack to your team in AlertOps
Here are some of the things you can do when you integrate Slack with AlertOps:
  • Now, when an alert is received from your monitoring tool, AlertOps will send a notification to your team on their Slack channel.
  • AlertOps will then open the incident in your service desk.
  • AlertOps will consult the team’s on-call schedule and alert the primary on-call person using voice, text and email.
  • If the primary does not take assignment, AlertOps will continue down the on-call schedule, alerting each person until someone takes the assignment.
  • In Slack, a user can take assignment.
  • When a user takes assignment, AlertOps will update the incident in your service desk to show the assignment.
  • When a user closes the incident in Slack, AlertOps will close the incident in your service desk.

These are examples of just some of the capabilities you have with Slack and AlertOps.