Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses a no-code, Open API – giving you granular options and enhanced capabilities to keep up with your university’s digital transformation efforts.
For example, when an incident occurs, automatically open a ticket in Cherwell, create and update a Microsoft Teams channel, update your Status Page, and notify your on-call team based on the type of incident – simultaneously.
You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you - simplifying ITSM processes.
When major incidents happen, you need certain procedures and policies followed - based on industry best practices.
Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it's all over, you’ll have the reports, KPI’s, and leverage to improve and make adjustments for next time - allowing for greater visibility and accountability.
Having an automated and centralized solution results in a clear connection between productivity and collaboration – meeting the needs of your IT department’s reliability to the higher education institution.