Ready to orchestrate major incident resolution?
If you’re still relying on spreadsheets, pagers, and manual processes, then you’re leaving valuable time on the table. Improve your policies and platform:
- Alert Blasts - Page-out to multi-team group structures, use pre-built message templates, and always know who was notified. Alert teams with HTML, dynamic content, graphs, images, Runbook links, or bridge access.
- Industry-leading Scheduling - Create complex schedules that reflect your unique needs. Automate processes using a powerful no-code workflow engine with automatic escalations and escalation groups.
- Live Call Routing - Route inbound calls to on-call team members in real-time. Callers never hit a dead end. Resolve complex incidents faster with team structures that mirror real-world teams.
Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.
Resolve Major Incidents at Light-speed with Improved Granularity and Flexibility.
Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses a no-code, Open API – giving you granular options and enhanced capabilities to keep up with your university’s digital transformation efforts.
For example, when an incident occurs, automatically open a ticket in Cherwell, create and update a Microsoft Teams channel, update your Status Page, and notify your on-call team based on the type of incident – simultaneously.
You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you - simplifying ITSM processes.
Supercharge your Major Incident Response
Protect your institution and improve student and faculty experiences
When major incidents happen, you need certain procedures and policies followed - based on industry best practices.
Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it's all over, you’ll have the reports, KPI’s, and leverage to improve and make adjustments for next time - allowing for greater visibility and accountability.
Having an automated and centralized solution results in a clear connection between productivity and collaboration – meeting the needs of your IT department’s reliability to the higher education institution.