For service providers that need to prioritize and resolve incidents for clients
Keep clients informed by providing incident information to your support, account and delivery teams – while also mobilizing teams in the command center to restore service.
Get the eBookWhen a major incident occurs, getting everyone on a bridge to identify the issue, and develop recovery plans is the priority. It’s effective [and] we use it on a daily basis.

Major Incident Manager Global 500® IT Consulting Company