When the physical world fails,
you have minutes, not tickets.
MCIM is incident orchestration for operations where an alarm isn't an inconvenience, it's equipment, environment, service, and human safety on the line. AlertOps turns alarm floods into one coordinated response across every mission-critical industry.
Mission-critical operations are a different kind of incident.
In the physical world, a missed alarm can mean a hall at thermal shutdown, a region off the grid, a pipeline leak, or a line worker in danger. The consequences are bigger, the clock is shorter, and the people who respond are in control rooms and out in the field, not at a desk.
The shared problem across every one of these industries is the same: one physical failure throws off dozens of alarms, and the operator's real challenge isn't too little information, it's too much. AlertOps correlates that flood into a single incident, routes it to the right responder by skill, shift and location, communicates with the people who need to know, and produces the audit-ready record, all above the control layer, never touching the equipment itself.
One platform. Five mission-critical worlds.
Every mission critical industry has its own kit, its own vernacular, and its own worst day. Pick yours; each story goes deep on the equipment, the alarms, and the response.
Data Center & Colo
Cooling cascades, generator transfers, and 47 BMS alarms in 90 seconds, correlated into one tenant-aware incident before a hall hits thermal shutdown.
Explore Data Center →Telecom & Carrier
One fiber cut becomes ten thousand link-down alarms. Correlate the mass event, localize the real fault, and dispatch the right field tech, protecting every carrier SLA.
Explore Telecom →Industrial Automation
Line-down minutes and micro-stoppages drain OEE. Turn PLC, SCADA and Andon signals into one routed incident that reaches the right maintenance tech first.
Explore Industrial →Oil & Gas
A pressure drop on an unmanned line can't wait in a queue. Correlate SCADA and DCS alarms across wells, pipelines and refineries with a process-safety-grade record.
Explore Oil & Gas →Critical Infrastructure & Utilities
Power and water don't get a maintenance window. Correlate substation and SCADA alarms across vast distributed assets and hit the NERC-CIP reporting clock.
Explore Utilities →Above the control layer. Never inside it.
Whatever the industry, the motion is the same, and the boundary is the same.
Trigger. Correlate. Escalate. Notify. Resolve. Document.
Your SCADA, BMS, DCIM, NMS and DCS systems already monitor and control the process. AlertOps sits above them, turning their alarms into one orchestrated human response.
- Correlate the alarm flood into one incident with a single owner
- Route by skill, shift and location, with voice fallback for the field
- Notify tenants, partners, and regulators, and write the audit record automatically
Your operation never sleeps.
Your response shouldn't either.
See how AlertOps turns an alarm flood into one orchestrated incident, in a 30-minute working session mapped to your environment.