Above the network. Never inside the switch.
Your NMS, EMS and OSS already monitor the network. AlertOps sits above them, correlating the alarm storm into one incident, localizing the real fault, dispatching the right field tech, and keeping every customer SLA defensible. We orchestrate the response; we never touch the network elements.
10,000 link-down alarms. One fiber cut.
When a cable is cut, every circuit on that path goes dark at once and the NMS lights up. AlertOps correlates the storm to the common path and opens one incident with the true blast radius.
- LOS / link-down alarms across carriers collapse to one cut
- Affected circuits, carriers and SLAs attached automatically
- The NOC works the cause, not ten thousand symptoms
P1 network event. The right field tech, to the exact spot.
Correlate radio and transport alarms to localize a fault to a site, baseband or transport segment, then dispatch by skill (RF vs transport) with the OTDR break-distance attached.
- Localize site vs baseband vs transport, not a region-wide guess
- Dispatch by skill + location, not a blanket page
- Voice fallback for technicians in the field
Carriers told fast. And accurately.
Affected enterprise and wholesale customers are notified on one incident with real scope and ETA, and SLA clocks are acknowledged automatically, one coordinated message instead of conflicting updates.
- One coordinated notice replaces dozens of conflicting updates
- Accurate scope prevents over-stated outage reports
- SLA exposure computed from precise timestamps
Every event documented. Per customer, per region.
Every alarm, escalation and restoration step is captured chronologically for SLA reporting and root-cause, so repeat-offender sites and weak transport surface automatically.
- Per-customer restoration timeline available at incident close
- Repeat-offender sites and transport weak points surfaced
- ITSM stays the system of record with full sync
