This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use, and disclosure of your Personal Information. This policy covers use of our website, web application, mobile app, and related services, and referred to as the “Online Application”.
“Account Information” means Personal Information that we may collect during your registration on this website, including your name, e-mail address and e-mail preferences, password for your account and password hint question, mailing address, billing address, and complete set of credit card information that enables us to receive your payment (including credit card authorization number – we do not retain your credit card number). We may also ask you to provide additional information on an optional basis in connection with setting up your Account.
“Contact Information” means information that allows someone to identify or contact you, including, for example, your name, address, telephone number, and email address.
“Personal Information” is any information about you that is associated with or linked to your Contact Information.
An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer when you use the Internet.
“Affiliates” are parent companies, subsidiaries, joint ventures, or other companies under a common control.
By using our Online Application, you agree to the terms of this Privacy Policy. You also expressly consent to the use and processing of your Personal Information according to this Privacy Policy.
If you reside outside the United States, you understand that your Personal Information may be processed in countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.
When you register with us, we collect your Account Information. When you leave us feedback, we will collect any information that is contained in your feedback. When you contact us by sending us an e-mail, fax, or letter, we will collect your address, fax number, or e-mail address and any information contained in the e-mail, fax, or letter you send us. We record any e-chat sessions you have with us or our service providers.
As you use our Online Applications, certain information may also be collected passively, including your Internet protocol address, browser type, and operating system. We may also store a small text file called a “Cookie” on your computer to store certain information about you and your activities on the website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them). If you register with us, we may include web beacons with the content and ads that we deliver to you as a part of that service, which we use to collect information regarding your interaction with such content and ads.
We use your Personal Information to respond to requests that you make, to improve this website, to better tailor its features and performance and, if applicable, provide services to you. We track IP Addresses solely in conjunction with session cookies to analyze our web page flow. We may use records of e-chat sessions for support, training, and improvements to our services.
We will also use your Personal Information to send you electronic newsletters or promotional e-mails, unless you have opted not to receive such promotional communications from us. We may also use your Personal Information to send you product-related communications. You may opt out of product-related communications if you terminate your Account.
AlertOps offers SMS/text message notifications as part of its incident alerting and on-call notification service. By providing your mobile phone number and opting in to receive text messages through our website or application, you consent to receive automated SMS notifications related to your account, on-call schedules, incident alerts, and service updates.
We collect your mobile phone number and messaging consent preferences (opt-in/opt-out status and timestamp) for the purpose of delivering these notifications.
Your mobile number and messaging consent are used solely to send you service-related notifications you have requested.
Your mobile phone numbers and SMS/text messaging consent information are never shared with Affiliates or third parties for marketing or promotional purposes.
Message frequency varies based on your on-call schedule, alert volume, and notification preferences.
Standard carrier message and data rates may apply to messages you receive from us.
When you subscribe to SMS notifications, you will receive a confirmation email with instructions to manage or cancel your messaging subscription.
You may also opt out at any time by following the unsubscribe link in that email, or by updating your notification preferences or contact methods in your account settings.
If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Contact Information.
Except as otherwise stated in this Privacy Policy, we do not trade, rent, or share your Personal Information with third parties, unless you ask or authorize us to do so.
We may disclose Personal Information where we believe in good faith that disclosure is necessary to comply with applicable law, legal process, or governmental requests.
We retain Personal Information for as long as necessary to provide access to and use of the Online Application for which you registered.
We will also retain data as required to comply with any applicable laws, and requests by law enforcement agencies.
We offer you choices regarding the collection, use, and sharing of your Personal Information. We may choose to send via email, promotional messages or offers related to the business relationship. You may opt-out to receiving such messages by following the directions provided in the email.
Despite your indicated e-mail preferences, if you have an Account, we may send you administrative e-mails regarding your service, including, for example, purchase confirmation, account creation confirmation, and notices of updates to our Terms of Use or Privacy Policy. You may change any of your Account Information by editing it in your account page.
You may edit or modify Personal Information stored in the account of the Online Application using the profile, notification and other application settings.
Please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request, only after we have fulfilled such requirements).
We do not gather Personal Information from people who are under the age of 13. If you are under the age of 13, do not submit any personal information on this website.
Our provision of links to other websites or locations is for your convenience and does not signify our endorsement of such other websites or location or its contents. We have no control over, do not review, and cannot be responsible for these outside websites or their content. Please be aware that the terms of our Privacy Policy do not apply to these outside websites.
We employ and use many security safeguards designed to protect your Personal Information. We regularly monitor our systems for possible vulnerabilities and attacks. We examine and certify through external parties, as required, to maintain a robust security infrastructure.
However, no company, including AlertOps, can fully eliminate security risks connected to handling information on the internet.
If you are a California resident, you may have certain rights under applicable California privacy laws, including the right to request information about the Personal Information we collect, use, and disclose, the right to request deletion or correction of certain Personal Information, and the right not to be discriminated against for exercising your privacy rights. To submit a request, please contact us using the contact information provided below. Where required by law, we will verify your request before responding.
If you are in the European Economic Area, the United Kingdom, or Switzerland, we process your Personal Information in accordance with applicable data protection laws, including the General Data Protection Regulation. We process Personal Information only where we have a lawful basis to do so, such as to provide our services, comply with legal obligations, protect our legitimate interests, or with your consent where required. You may have the right to request access to, correction of, deletion of, restriction of, or portability of your Personal Information, and you may also object to certain processing or withdraw consent where processing is based on consent. If Personal Information is transferred outside your region, we use appropriate safeguards as required by applicable law. To exercise these rights or ask questions about our GDPR practices, please contact us using the contact information provided below.
This Privacy Policy may be modified or amended from time to time, to include and to comply with new laws, regulations and other best practices.
The current policy is posted on our website at https://alertops.com/privacy-policy/
Policy Updated on July 26, 2026
