BigPanda keeps businesses running with Event Correlation and Automation, powered by AIOps. With BigPanda, IT Ops, NOC, DevOps and SRE teams prevent outages, lower operational costs and deliver extraordinary customer experiences.
AlertOps’ alert management system can be integrated with BigPanda to receive and respond to critical alerts/incidents through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on whether BigPanda reports a problem or a recovery.
BigPanda can be used to create incidents in AlertOps, based on high-level incidents that are smartly aggregated and correlated from the flood of alerts. We can save time, reduce mistakes, and ensure the entire group/team has a real-time synced view of what is happening within BigPanda.
The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with BigPanda’s incident correlation and sharing/API capabilities. We can ideally share incidents to AlertOps for specific trigger conditions like, when an alert status has changed, acknowledged value has changed, incident enters a flapping/snooze state.
You can send alerts from BigPanda to AlertOps.
– AlertOps will automatically create an incident when a new alert is received from BigPanda when the incident^status field contains “Critical/Warning/Unknown”
– If an alert with status “Critical/Warning/Unknown” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
– The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
– AlertOps will automatically close the same incident when an alert with status contains “Ok”.
These are examples of just some of the things you can do with BigPanda and AlertOps.
AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.
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