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For media providers that want to drive positive customer experiences during peak scenarios

Foster an IT environment that motivates and elevates students, staff, and faculty to succeed by mitigating against significant impacts to your university.
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According to Gartner, the average cost of IT downtime is
$ 0 per minute

Ready to orchestrate major incident resolution?

If you’re still relying on spreadsheets, pagers, and manual processes, then you’re leaving valuable time on the table. Improve your policies and platform:

 

  • Alert Blasts – Page-out to multi-team group structures, use pre-built message templates, and always know who was notified. Alert teams with HTML, dynamic content, graphs, images, Runbook links, or bridge access.

 

  • Industry-leading Scheduling – Create complex schedules that reflect your unique needs. Automate processes using a powerful no-code workflow engine with automatic escalations and escalation groups.

 

  • Live Call Routing – Route inbound calls to on-call team members in real-time. Callers never hit a dead end. Resolve complex incidents faster with team structures that mirror real-world teams.
Ready to orchestrate major incident resolution?
Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.

Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.

Resolve Major Incidents at Light-speed with Improved Granularity and Flexibility.

 

Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses a no-code, Open API – giving you granular options and enhanced capabilities to keep up with your university’s digital transformation efforts.

 

For example, when an incident occurs, automatically open a ticket in Cherwell, create and update a Microsoft Teams channel, update your Status Page, and notify your on-call team based on the type of incident – simultaneously.

 

You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you – simplifying ITSM processes.

Supercharge your Major Incident Response

Protect your institution and improve student and faculty experiences

 

When major incidents happen, you need certain procedures and policies followed – based on industry best practices.

 

Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it’s all over, you’ll have the reports, KPI’s, and leverage to improve and make adjustments for next time – allowing for greater visibility and accountability.

 

Having an automated and centralized solution results in a clear connection between productivity and collaboration – meeting the needs of your IT department’s reliability to the higher education institution.

Supercharge your Major Incident Response

Ready to orchestrate major incident resolution?

If you’re still relying on spreadsheets, and outdated processes with basic messaging capabilities then you’re leaving valuable time on the table – likely impacting customer experience. Ready to transform how you respond during major outages?

EBOOK RESOURCE
Major Incident Management for Enterprise
Download the eBook
We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. The system is unparallel it’s its flexibility and ease of use. In a short time, I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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