Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses a no-code, Open API – giving you granular options and enhanced capabilities to keep up with your university’s digital transformation efforts.
For example, when an incident occurs, automatically open a ticket in Cherwell, create and update a Microsoft Teams channel, update your Status Page, and notify your on-call team based on the type of incident – simultaneously.
You can also manually page your team, department, or the entire organization with preset templates for critical scenarios –AlertOps does all the heavy lifting (who, what, when, how) for you – simplifying ITSM processes.
When major incidents happen, you need certain procedures and policies followed – based on industry best practices.
Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it’s all over, you’ll have the reports, KPI’s, and leverage to improve and make adjustments for next time – allowing for greater visibility and accountability.
Having an automated and centralized solution results in a clear connection between productivity and collaboration – meeting the needs of your IT department’s reliability to the higher education institution.
If you’re still relying on spreadsheets, and outdated processes with basic messaging capabilities then you’re leaving valuable time on the table – likely impacting customer experience. Ready to transform how you respond during major outages?