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For energy and utility companies that need to manage outages during peak usage

Meet increasing demand for energy. Enhance your company’s productivity, reduce downtime and drive new revenue opportunities while mitigating against significant impacts to your business
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According to Gartner, the average cost of IT downtime is
$ 0 per minute

Quickly mobilize your major incident response team – and notify partners.

Immediate response is crucial during the first few seconds that a major incident is declared. Standard procedure calls for a team of tech responders, often with different skill sets, to combine their knowledge in order to solve a major incident. A modern approach helps drastically reduce the time it takes to respond when a major incident is declared.

 

Now, you can mobilize teams with complex schedules, methods of communication and skill-sets easily, and in just a few clicks. A ‘blast’ is sent to key teams and escalations happen automatically, when the primary person fails to respond within the required time.

 

  • Transform how you respond during P1 Incidents and reduce MTTR by up to 30 minutes.

 

  • Send Sev1 ‘Blast’ notifications to multiple tech responders simultaneously.

 

  • Easily ensure that escalations are automated to backups when the primary person fails to respond within a required time frame.
Quickly mobilize your major incident response team – and notify partners.
Provide situational awareness to partners and stakeholders.

Provide situational awareness to partners and stakeholders.

During a major incident, partners need to be made aware and kept informed of the situation so they can prepare to respond appropriately. Any delay could result in significant revenue loss.

 

This can easily be prevented by transitioning to automatically triggered procedures and policy during a major outage.

 

Furthermore, to ensure the recipient receives a message, you can easily deliver strategic business messaging to stakeholders using multiple communication channels such as: Email, SMS, Voice and Push notifications.

Prepare partners and customers when major incidents occur, and keep them updated until the incident is resolved.

Accelerate message delivery to stakeholders and senior management who need to be aware of the situation immediately as it occurs while receiving relevant updates throughout the course of the event.

 

Proactively update executives, support teams, and other departments with individualized alerts so they can prepare a response that best fits their unique situation.

 

With AlertOps, you can easily and automatically send unique notifications to stakeholders when a major incident occurs, update them at regular intervals and notify them when the incident is resolved.

Prepare partners and customers when major incidents occur, and keep them updated until the incident is resolved.

Ready to orchestrate major incident resolution?

If you’re still relying on spreadsheets, and outdated processes with basic messaging capabilities then you’re leaving valuable time on the table – likely impacting customer experience. Ready to transform how you respond during major outages?

EBOOK RESOURCE
Major Incident Management for Enterprise
Download the eBook
We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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