Immediate response is crucial during the first few seconds that a major incident is declared. Standard procedure calls for a team of tech responders, often with different skill sets, to combine their knowledge in order to solve a major incident. And with AlertOps, you can include new teams to the incident based on department, team, or skillset – through the Desktop or Mobile app. A modern approach helps drastically reduce the time it takes to respond when a major incident is declared.
Now, you can mobilize teams with complex schedules, methods of communication and skill-sets easily, and in just a few clicks. A ‘blast’ is sent to key teams and escalations happen automatically, when the primary person fails to respond within the required time.
During a major incident, stakeholders and customers need to be made aware and kept informed of the situation so they can prepare a response accordingly. Any delay could result in an impact to customer experience.
This can easily be prevented by transitioning to automatically triggered procedures and policy during a major outage.
Furthermore, to ensure the recipient receives a message, you can easily deliver strategic business messaging to stakeholders using multiple communication channels such as: Email, SMS, Voice and Push notifications.
Reduce Mean time to Repair (MTTR) with SmartAlerts and an advanced workflow engine that uses an Open API – giving you granular options and enhanced capabilities. For example, when an incident occurs, automatically open a ticket in ServiceNow, update Slack and create a Slack Channel, Update your Status Page, and notify your on-call team based on the type of incident – simultaneously.