Major Incident Management

Supercharge Your Incident Response, and Reduce Downtime

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Automate Your Major Incident Response Playbooks

Protect Your Brand and Improve Customer Experiences

When major incidents happen, you need certain procedures and policies to be followed.

Custom playbooks with AlertOps allow your organization to automatically escalate incidents based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it's all over,  you’ll have the reports and KPI’s to improve and make adjustments for next time.

Reduce delays during initial response operations.

Give individual contributors insight into the current incident, and the unique roles they play.

Improve Mean Time to Acknowledge (MTTA) by sending unique and relevant messages (Voice, Email, SMS, Push) to key on-call teams and stakeholders at critical times during the SLA timeline.

When complex incidents occur, it's nice to have an assist from other teams. With AlertOps, you can invite new teams based on department, team, or skillset, to join the incident – from the Desktop or Mobile app. During major incidents the business-critical systems are affected, so open communication is critical.

When incidents occur, you'll be able to send Engineers technical messages while sending stakeholders like Business Partners, and the executive team human-readable updates to keep them in the loop during the course of the incident – so your engineers can focus on a solution.

Resolve Major Incidents at Light-speed. with Improved Granularity and Flexibility.

Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.

Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses an Open API – giving you granular options and enhanced capabilities. For example, when an incident occurs, automatically open a ticket in ServiceNow, update Slack and create a Slack Channel, Update your Status Page, and notify your on-call team based on the type of incident – simultaneously. You can also manually page your team, department, or the entire organization with preset templates for specific scenarios. AlertOps does all the heavy lifting (who, what, when, how) for you.

We're really happy with the service. It has reduced our response times by at least 50% on business critical issues, across our 12 brand sites.
Pete Buzzell eCommerce Tech Manager, Wolverine Worldwide
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