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IT Service Management

Keep business IT services up and running. Automatically notify clients and stakeholders with tailored messages

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According to Gartner, the average cost of IT downtime is
$ 0 per minute
Web—Toolchain-Automation

Protect Business-critical IT Services & Customer Experiences

 

Service management encompasses the people, processes and systems that keep business IT services up and running – and communicating effectively, when outages happen
Digital transformation has created demand for moredigital products and services the world over. Keeping these services up and running, and minimizing downtime when there are outages is critical to protecting customer experiences.

Business reliance on, and expansion of these services increases the risk of outages across the enterprise, while increasing the direct impact to top-line revenue for every minute these services are down.

Each business service can require a specific and unique service level agreement (SLA) requiring a specific workflow and notification process.

Accelerate incident resolution


Implement standard processes and automation during initial response.


Support teams work across a range of severity and priority levels, ITSM teams need to pay close attention to SLAs for critical business services to prevent SLA breaches.

Multiple alerts for the same problem might be distributed to different people, wasting time and resources. Alerts sent to the wrong person can cause valuable time to be wasted, when the right person has not been identified.

WithAlertOps you can create custom SLA-based Workflows to send reminders when an incident is nearing an SLA deadline. You can also automate incident management based on rules, such as severity (P1,P2,P3,P4) and Business Services. Finally, you can easily manage outage communication using Incident Response Templates that feature custom messaging for tech responders, stakeholders and customers, each based on their role.

CD-Collaboration
Web—Toolchain-Automation

Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.



Resolve Major Incidents at Light-speed. with Improved Granularity and Flexibility.

Reduce Mean time to Repair (MTTR) – giving you granular options and enhanced capabilities.

For example, when an incident occurs, automatically open a ticket in ServiceNow, create a Slack Channel, update your Status Page, and notify relevant teams team based on the type of incident – simultaneously.

You can also manually page your team, department, or the entire organization with preset templates for critical scenarios – AlertOps does all the heavy lifting (who, what, when, how) for you – simplifying ITSM processes.  

Learn More About AlertOps for DevOps

Your DevOps team can deploy AlertOps to prioritize critical incidents, communicate and collaborate with other departments and teams in real-time, and accelerate incident response.
Ready to transform how you respond? Book a demo
WHITE PAPER
AlertOps Analytics Overview

Clear insights that empower your team to improve operational efficiency.

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We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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