Digital transformation has created demand for more digital products and services the world over. Keeping these services up and running, and minimizing downtime when there are outages is critical to protecting customer experiences.
Business reliance on, and expansion of these services increases the risk of outages across the enterprise, while increasing the direct impact to top-line revenue for every minute these services are down.
Each business service can require a specific and unique service level agreement (SLA) requiring a specific workflow and notification process.
Support teams work across a range of severity and priority levels, ITSM teams need to pay close attention to SLAs for critical business services to prevent SLA breaches.
Multiple alerts for the same problem might be distributed to different people, wasting time and resources. Alerts sent to the wrong person can cause valuable time to be wasted, when the right person has not been identified.
With AlertOps you can create custom SLA-based Workflows to send reminders when an incident is nearing an SLA deadline. You can also automate incident management based on rules, such as severity (P1,P2,P3,P4) and Business Services. Finally, you can easily manage outage communication using Incident Response Templates that feature custom messaging for tech responders, stakeholders and customers, each based on their role.
Reduce Mean time to Repair (MTTR) – giving you granular options and enhanced capabilities.
For example, when an incident occurs, automatically open a ticket in ServiceNow, create a Slack Channel, update your Status Page, and notify relevant teams team based on the type of incident – simultaneously.
You can also manually page your team, department, or the entire organization with preset templates for critical scenarios – AlertOps does all the heavy lifting (who, what, when, how) for you - simplifying ITSM processes.