Keep business IT services up and running. Automatically notify clients and stakeholders with tailored messages
Service management encompasses the people, processes and systems that keep business IT services up and running – and communicating effectively, when outages happen
Digital transformation has created demand for moredigital products and services the world over. Keeping these services up and running, and minimizing downtime when there are outages is critical to protecting customer experiences.
Business reliance on, and expansion of these services increases the risk of outages across the enterprise, while increasing the direct impact to top-line revenue for every minute these services are down.
Each business service can require a specific and unique service level agreement (SLA) requiring a specific workflow and notification process.
Support teams work across a range of severity and priority levels, ITSM teams need to pay close attention to SLAs for critical business services to prevent SLA breaches.
Multiple alerts for the same problem might be distributed to different people, wasting time and resources. Alerts sent to the wrong person can cause valuable time to be wasted, when the right person has not been identified.
WithAlertOps you can create custom SLA-based Workflows to send reminders when an incident is nearing an SLA deadline. You can also automate incident management based on rules, such as severity (P1,P2,P3,P4) and Business Services. Finally, you can easily manage outage communication using Incident Response Templates that feature custom messaging for tech responders, stakeholders and customers, each based on their role.
Clear insights that empower your team to improve operational efficiency.