Pricing

Mobile App (iOS/Android)
Email and Push Notifications
Phone & SMS (U.S. and Canada)
Phone & SMS (International)
Teams & Groups
Team (Group) Management
On-call Scheduling
Automatic Escalations
Custom Integrations
Inbound Integrations
Alert Tracking, Filtering & Deduping
Chat & Email Support
File Attachments
Data Retention
Operations Dashboard
Incident opt-out
Chat Integrations (Slack, HipChat, Microsoft Teams)
Alert Delay & Suppression
Central Notification Rules
Communication Templates
Custom Workflows & Templates
Conference Bridge Access
Custom Actions
Analytics Reporting
ITSM & Outbound Integrations
Custom Security Roles
Single Sign-On (SSO)
Stakeholder Users
Manual Paging
24x7 Critical Response Support
Non-production Environment
Extended Proof-of-concept (POC)
Custom Support SLA
Done-for-you Onboarding (Add-On)
Live Call Routing (Add-On)
Standard
$8 $5 user / month Billed Annually

Alert management & on-call scheduling for a single team

Mobile App (iOS/Android) Yes
Email and Push Notifications UNLIMITED
Phone & SMS (U.S. and Canada) 10 Calls / 10 SMS
Phone & SMS (International) 5 Calls / 5 SMS
Teams & Groups 1 Team
Team (Group) Management Yes
On-call Scheduling Yes
Automatic Escalations Yes
Custom Integrations Yes
Inbound Integrations 5 Integrations
Alert Tracking, Filtering & Deduping Yes
Chat & Email Support Yes
File Attachments Yes
Data Retention 3 Months
Operations Dashboard Yes
Incident opt-out Yes
Chat Integrations (Slack, HipChat, Microsoft Teams) Yes
Alert Delay & Suppression Yes
Central Notification Rules Yes
Communication Templates Yes
Custom Workflows & Templates Yes
Conference Bridge Access Yes
Custom Actions Yes
Analytics Reporting Yes
ITSM & Outbound Integrations Yes
Custom Security Roles Yes
Single Sign-On (SSO) Yes
Stakeholder Users Yes
Manual Paging Yes
24x7 Critical Response Support Yes
Non-production Environment Yes
Extended Proof-of-concept (POC) Yes
Custom Support SLA Yes
Done-for-you Onboarding (Add-On) Yes
Live Call Routing (Add-On) Yes
Enterprise
$38 $30 user / month Billed Annually

Major incident management with advanced workflows

Mobile App (iOS/Android) Yes
Email and Push Notifications UNLIMITED
Phone & SMS (U.S. and Canada) UNLIMITED
Phone & SMS (International) UNLIMITED
Teams & Groups UNLIMITED
Team (Group) Management Yes
On-call Scheduling Yes
Automatic Escalations Yes
Custom Integrations Yes
Inbound Integrations UNLIMITED
Alert Tracking, Filtering & Deduping Yes
Chat & Email Support Yes
File Attachments Yes
Data Retention UNLIMITED
Operations Dashboard Yes
Incident opt-out Yes
Chat Integrations (Slack, HipChat, Microsoft Teams) Yes
Alert Delay & Suppression Yes
Central Notification Rules Yes
Communication Templates Yes
Custom Workflows & Templates Yes
Conference Bridge Access Yes
Custom Actions Yes
Analytics Reporting Yes
ITSM & Outbound Integrations Yes
Custom Security Roles Yes
Single Sign-On (SSO) Yes
Stakeholder Users Yes
Manual Paging Yes
24x7 Critical Response Support Yes
Non-production Environment Yes
Extended Proof-of-concept (POC) Yes
Custom Support SLA Yes
Done-for-you Onboarding (Add-On) Yes
Live Call Routing (Add-On) Yes
Custom
Call us Call us  

Major incident management with custom needs

Mobile App (iOS/Android) Yes
Email and Push Notifications UNLIMITED
Phone & SMS (U.S. and Canada) UNLIMITED
Phone & SMS (International) UNLIMITED
Teams & Groups UNLIMITED
Team (Group) Management Yes
On-call Scheduling Yes
Automatic Escalations Yes
Custom Integrations Yes
Inbound Integrations UNLIMITED
Alert Tracking, Filtering & Deduping Yes
Chat & Email Support Yes
File Attachments Yes
Data Retention UNLIMITED
Operations Dashboard Yes
Incident opt-out Yes
Chat Integrations (Slack, HipChat, Microsoft Teams) Yes
Alert Delay & Suppression Yes
Central Notification Rules Yes
Communication Templates Yes
Custom Workflows & Templates Yes
Conference Bridge Access Yes
Custom Actions Yes
Analytics Reporting Yes
ITSM & Outbound Integrations Yes
Custom Security Roles Yes
Single Sign-On (SSO) Yes
Stakeholder Users Yes
Manual Paging Yes
24x7 Critical Response Support Yes
Non-production Environment Yes
Extended Proof-of-concept (POC) Yes
Custom Support SLA Yes
Done-for-you Onboarding (Add-On) Yes
Live Call Routing (Add-On) Yes
We're really happy with the service. It has reduced our response times by at least 50% on business critical issues, across our 12 brand sites.
Pete Buzzell eCommerce Tech Manager, Wolverine Worldwide

Frequently Asked Questions

How does the 14 day trial work?

Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may also switch to another plan at any time.

How do I switch or upgrade my plan?

Simply contact our support team: support@alertops.com or chat with us, and we'll work with you to make these changes to your account.

What are your payment options?

We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to our support team with your specific need.

How many seats do I need?

A seat or user is anyone who needs access to AlertOps. The number of paid users varies depending on your organization's size and needs. Stakeholder users are available on the Enterprise plan for a discounted rate.

Is there a limit to how many integrations I can have?

Depends. Premium and Enterprise plans have access to unlimited* inbound integrations, while the Standard plan is limited to 5 inbound integrations. Integration types also vary by plan. For instance, Enterprise offers advanced bi-directional ITSM integrations, not available in lower plans.

Do you offer Startup or Non-profit pricing or price-matching?

Yes! Startup and Non-profit pricing is discounted and based on the number of users and specific alert volume. Reach out to our team for a free quote: sales@alertops.com

Reasonable use clause:

AlertOps’ unlimited phone and SMS notification plans are for commercial use. Usage is limited to your organization’s employees, contractors and direct customers. AlertOps is meant to be used as an IT incident alerting and IT on-call management system only. AlertOps reserves the right to review your account and take further action if account usage is beyond normal standards, outside of permitted usage or adversely affects our operations. If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and provide you with the opportunity to correct the improper usage. If you fail to correct usage activity to conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights. AlertOps reserves the right to change this Policy at any time. Changes shall become effective when a revised policy is posted to AlertOps’ websites.

Accelerate your operations.

Try AlertOps for FREE!

Sign up for a 14 day free trial

No obligations, no credit card required