Premium
Enterprise
Mobile App (iOS/Android)
Use the AlertOps mobile app to manage alerts and take control of incident response anywhere and at any time.
E-mail and Push Notifications
Maximum number of e-mail and push notifications that can be sent by AlertOps.
SMS and Voice Notifications (US/Canada)
Maximum number of SMS and Voice notifications that can be sent to recipients in US/Canada. Usage is shared between all users.
125 SMS / 25 Voice
account-wide
UNLIMITED
SMS and Voice Notifications (International)
Maximum number of SMS and Voice notifications that can be sent to recipients in US/Canada. Usage is shared between all users.
75 SMS / 25 Voice
account-wide
Heartbeat Monitoring
Easily monitor external tools and get alerted when they are down
Team-Based Organization
Organize users into groups that reflect your team’s organizational structure. Easily route alerts to specified teams.
Advanced On-Call Scheduling
Create complex on-call schedules for your teams (and teams within teams). Make scheduling a breeze with built-in vacation handling and rotation management.
Automated Escalations
Customize the way alerts are escalated to your users based on schedules and alert data. Control whether alerts are sent via text, e-mail, or push notifications.
No-Code Open API
Easily integrate with any tools (including in-house solutions) and standardize the alerts recieved from each service.
Monitoring Integrations
Get notified with AlertOps after integrating with various monitoring and logging services.
ChatOps Integrations
Create bi-directional ChatOps integrations with tools like Slack and Microsoft Teams and get notified with AlertOps.
ITSM and Outbound Integrations
Add any bi-directional integration to AlertOps to manage your ITSM toolchain.
Advanced Permissions
Take advantage of advanced user and team-based visibility and permissions. Restrict data from alerts and schedules to their respective teams.
Role-Based Security
Assign user roles to team members to manage their visibility to functions within the platform. Increase efficiency by sharing only what's relevant.
Preset Roles
Preset Roles
Preset Roles
Unlimited Customizable Roles
Billing Administration User
Add a free user to your AlertOps account to manage billing and accounting.
Single Sign-On (SSO)
Integrate with any single sign-on tool to allow users to login to AlertOps faster.
Stakeholder Communications
Add stakeholder users to your account and keep them in the loop with real-time updates during incidents.
Live Call Routing Phone Number*
AlertOps provides a live call routing phone number and routes calls to this number according to customizeable on-call schedules and escalations. *Call us to activate your account's Live Call Routing number
$10 per number/month
(1 number free)
$10 per number/month (1 number free)
US/Canada Live Call Routing
Cost of routing calls to the United States or Canada.
$0.10 per min
(100 minutes free/month)
$0.10 per min
(100 minutes free/month)
International Live Call Routing
Cost of routing calls to destinations outside the United States or Canada.
$0.35 per min
$0.35 per min
Alert Prioritization & Deduplication
Reduce alert noise by consolidating and grouping alerts based on relevent data and context. Easily identify the most high-priority alerts.
Workflows (Customized Workflows)
Automate alert and notification actions based on custom conditions. Use conditions like time-based triggers or SLA event-based triggers and create actions that can capture message response data, call outbound services, send custom messaging, and more.
LIMITED
UNLIMITED
Alert Delay and Suppression
Create custom alert delay preferences and automate alert suppression to reduce alert fatigue.
Central Notification Rules
Define and manage the notification settings for users in one place.
Dynamic Routing
Based on the time of day, route alerts to different escalations for different alerts.
Dynamic Grouping
Create groups based on attributes based on skillset.
Enriched Alerts
Add file attachments, messages, URLs, and rich formatting (including HTML) to an alert. Pass on important contextual information to other users.
Incident Opt-Out
Allow users to opt out of recieving alerts and notifications for a specified incident.
Custom Alert Mapping
Map custom data to your alerts to automate the delivery of additional data to users or external systems.
Custom Actions
Create tickets, restart services, and more.
Manual Alerting
Send manual alerts and create notifications directly from the AlertOps interface.
Message Templates
Equip your teams with pre-loaded message templates and increase efficiency during major incidents.
Conference Bridge Access
Easily connect to your conference bridge tool and communicate incident response procedures.
Downloadable Reports
Export reports in both PDF and CSV formats.
Alert Lifecycle Tracking
Track the timeline of alert status, ownership, and all events that occur in an alert.
Operations Dashboard
A realtime dashboard with insight into open and current alert activity.
Alert and Notification Reports
Comphrehensive reporting including trends in alert status, delivery distribution, recipients notified, assignment and ownership, and more
Incident Management Reports
Detailed reporting including insight into on-call teams, SLA requirements, and MTTA/R tracking, and more
API Requests
Create unlimited requests to the AlertOps API. An API Request is any call to the AlertOps API such as create alert, assign alert, or close alert.
UNLIMITED
UNLIMITED
UNLIMITED
UNLIMITED
Data Retention
Amount of time that your account's data will be stored. Data can be evaluated to understand the evolution of your team's incident response practices.
3 Months
3 Months
1 Year
UNLIMITED
Help Center (Online)
24/7 support documentation answering the AlertOps' community's commonly asked questions
Chat and Email Support
Reach the AlertOps support team through chat or e-mail.
24x7 Critical Response Support
Reach the AlertOps support team for 24x7 critical response support
Extended Proof of Concept
Take additional time for proper evaluation of concepts and proposals
White-Glove Onboarding
Dedicated account manager and personal training to get your team running with AlertOps as quickly as possible
Premium
Enterprise
Confidently test and configure the AlertOps platform prior to implementing in a live environment.
Take additional time for your team to properly evaluate the platform, while building a Total Response Plan™ with a Dedicated Customer Success manager.
Enjoy a Dedicated Customer Success manager and 1:1 training to get your team up and running with AlertOps in a matter of days (not months).
AlertOps’ unlimited phone and SMS notification plans are for commercial use. Usage is limited to your organization’s employees, contractors and direct customers. AlertOps is meant to be used as an IT incident alerting and IT on-call management system only. AlertOps reserves the right to review your account and take further action if account usage is beyond normal standards, outside of permitted usage or adversely affects our operations. If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and provide you with the opportunity to correct the improper usage. If you fail to correct usage activity to conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights. AlertOps reserves the right to change this Policy at any time. Changes shall become effective when a revised policy is posted to AlertOps’ websites.
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