Pricing 2017-07-21T19:38:19+00:00

Pricing Packages

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  • Features

  • Mobile App (iOS/Android)Mobile App (iOS/Android)
  • Email and Push NotificationsEmail and Push Notifications
  • US/Canada Calls and SMS /user*US/Canada Calls and SMS /user*
  • International Calls and SMS /user*International Calls and SMS /user*
  • Team ManagementTeam Management
  • On-Call SchedulingOn-Call Scheduling
  • Automatic EscalationsAutomatic Escalations
  • Inbound IntegrationsInbound Integrations
  • Enterprise IntegrationsEnterprise Integrations
  • Alert Tracking and DedupingAlert Tracking and Deduping
  • Analytics ReportingAnalytics Reporting
  • Single Sign-On (SSO)Single Sign-On (SSO)
  • Data RetentionData Retention
  • API RequestsAPI Requests
  • Live Call Routing [Add-on]Live Call Routing [Add-on]
  • Basic Notifications (Out-of-the-Box Message Rules, Workflows, and Templates)Basic Notifications (Out-of-the-Box Message Rules, Workflows, and Templates)
  • Custom Message Rules, Workflows, and TemplatesCustom Message Rules, Workflows, and Templates
  • Advanced Notifications (Alert Delay/Suppression)Advanced Notifications (Alert Delay/Suppression)
  • Custom Actions (Create Tickets, Restart Service, etc.)Custom Actions (Create Tickets, Restart Service, etc.)
  • Manual PagingManual Paging
  • Stakeholder UsersStakeholder Users
  • Communication Templates Communication Templates
  • Conference BridgeConference Bridge
  • Account ManagerAccount Manager
  • Support*Support*
  • Standard

  • $8

    /user/month

  • Mobile App (iOS/Android)
  • Email and Push NotificationsUnlimited
  • US/Canada Calls and SMS /user*10 Calls and 10 SMS
  • International Calls and SMS /user*
  • Team Management
  • On-Call Scheduling
  • Automatic Escalations
  • Inbound Integrations5 Integrations
  • Enterprise Integrations
  • Alert Tracking and Deduping
  • Analytics Reporting
  • Single Sign-On (SSO)
  • Data Retention3 Months
  • API Requests
  • Live Call Routing [Add-on]
  • Basic Notifications (Out-of-the-Box Message Rules, Workflows, and Templates)
  • Custom Message Rules, Workflows, and Templates5 of Each
  • Advanced Notifications (Alert Delay/Suppression)
  • Custom Actions (Create Tickets, Restart Service, etc.)
  • Manual Paging
  • Stakeholder Users
  • Communication Templates
  • Conference Bridge
  • Account Manager
  • Support*Email and Chat
  • Premium

  • $16

    /user/month

  • Mobile App (iOS/Android)
  • Email and Push NotificationsUnlimited
  • US/Canada Calls and SMS /user*Unlimited
  • International Calls and SMS /user*25 Calls and 25 SMS
  • Team Management
  • On-Call Scheduling
  • Automatic Escalations
  • Inbound IntegrationsUnlimited
  • Enterprise Integrations
  • Alert Tracking and Deduping
  • Analytics Reporting
  • Single Sign-On (SSO)
  • Data Retention12 Months
  • API Requests
  • Live Call Routing [Add-on]
  • Basic Notifications (Out-of-the-Box Message Rules, Workflows, and Templates)
  • Custom Message Rules, Workflows, and Templates25 of Each
  • Advanced Notifications (Alert Delay/Suppression)
  • Custom Actions (Create Tickets, Restart Service, etc.)
  • Manual Paging
  • Stakeholder Users
  • Communication Templates
  • Conference Bridge
  • Account Manager
  • Support*Phone, Email, and Chat
  • Enterprise

  • $27

    /user/month

  • Mobile App (iOS/Android)
  • Email and Push NotificationsUnlimited
  • US/Canada Calls and SMS /user*Unlimited
  • International Calls and SMS /user*Unlimited
  • Team Management
  • On-Call Scheduling
  • Automatic Escalations
  • Inbound IntegrationsUnlimited
  • Enterprise Integrations
  • Alert Tracking and Deduping
  • Analytics Reporting
  • Single Sign-On (SSO)
  • Data RetentionUnlimited
  • API Requests
  • Live Call Routing [Add-on]
  • Basic Notifications (Out-of-the-Box Message Rules, Workflows, and Templates)
  • Custom Message Rules, Workflows, and TemplatesUnlimited
  • Advanced Notifications (Alert Delay/Suppression)
  • Custom Actions (Create Tickets, Restart Service, etc.)
  • Manual Paging
  • Stakeholder Users
  • Communication Templates
  • Conference Bridge
  • Account Manager
  • Support*24/7 Phone, Email, and Chat
*Call and SMS per user are pooled. (If you have 10 calls per user and you have 10 users, then you have a total of 100 calls per month shared among all users).
*Support for Standard and Premium clients is available Monday thru Friday from 9 am – 5 pm, excluding United States national holidays.
*For Enterprise level clients, support is available 24/7 for critical issues.
 
 

AlertOps’ unlimited phone and SMS notification plans are for commercial use. Usage is limited to your organization’s employees, contractors and direct customers. AlertOps is meant to be used as an IT incident alerting and IT on-call management system only.
AlertOps reserves the right to review your account and take further action if account usage is beyond normal standards, outside of permitted usage or adversely affects our operations. If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and provide you with the opportunity to correct the improper usage. If you fail to correct usage activity to conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights. AlertOps reserves the right to change this Policy at any time. Changes shall become effective when a revised policy is posted to AlertOps’ websites.