Pricing

Try for free for 14 days

Mobile App (iOS/Android)
Email & Push Notifications
Phone & SMS (U.S. and Canada)
Phone & SMS (International)
Teams & Groups
Team (Group) Management
Role-Based Security
Advanced On-Call Scheduling
Escalation Rules
Central Notification Rules
Inbound Integrations
Chat Integrations (Slack, HipChat, Microsoft Teams)
ITSM & Outbound Integrations
Advanced Live Call Routing (Configuration Required)
Operations Dashboard
Reporting & Analytics
Single Sign-On (SSO)
Stakeholder Users
Alert Tracking, Filtering & Deduping
File Attachments
Custom Workflows & Custom Alert Fields
Incident Opt-Out
Alert Delay & Suppression
Communication Templates
Conference Bridge Access
Custom Actions
Manual Paging
Dynamic Grouping
Custom Support SLA
Data Retention
Chat & Email Support
White-Glove Onboarding (Add-On)
24x7 Critical Response Support
Non-Production Environment
Extended Proof-of-Concept (POC)
Standard
$8 $5 user / month Billed Annually

On-call scheduling and alerting for a single team

Mobile App (iOS/Android) Yes
Email & Push Notifications Unlimited
Phone & SMS (U.S. and Canada) 75 Phone & 75 SMS Notifications Per User / Mo
Phone & SMS (International) 25 Phone & 25 SMS Notifications Per User / Mo
Teams & Groups 1 Team
Team (Group) Management Yes
Role-Based Security Yes
Advanced On-Call Scheduling Yes
Escalation Rules Yes
Central Notification Rules Yes
Inbound Integrations 5 Integrations
Chat Integrations (Slack, HipChat, Microsoft Teams) Yes
ITSM & Outbound Integrations Yes
Advanced Live Call Routing (Configuration Required) Yes
Operations Dashboard Yes
Reporting & Analytics Yes
Single Sign-On (SSO) Yes
Stakeholder Users Yes
Alert Tracking, Filtering & Deduping Yes
File Attachments Yes
Custom Workflows & Custom Alert Fields Yes
Incident Opt-Out Yes
Alert Delay & Suppression Yes
Communication Templates Yes
Conference Bridge Access Yes
Custom Actions Yes
Manual Paging Yes
Dynamic Grouping Yes
Custom Support SLA Yes
Data Retention 3 Months
Chat & Email Support Yes
White-Glove Onboarding (Add-On) Yes
24x7 Critical Response Support Yes
Non-Production Environment Yes
Extended Proof-of-Concept (POC) Yes
Enterprise
$38 $30 user / month Billed Annually

Premium + Major incident management

Mobile App (iOS/Android) Yes
Email & Push Notifications Unlimited
Phone & SMS (U.S. and Canada) Unlimited
Phone & SMS (International) Unlimited
Teams & Groups Unlimited
Team (Group) Management Yes
Role-Based Security Yes
Advanced On-Call Scheduling Yes
Escalation Rules Yes
Central Notification Rules Yes
Inbound Integrations Unlimited
Chat Integrations (Slack, HipChat, Microsoft Teams) Yes
ITSM & Outbound Integrations Yes
Advanced Live Call Routing (Configuration Required) Yes
Operations Dashboard Yes
Reporting & Analytics Yes
Single Sign-On (SSO) Yes
Stakeholder Users Yes
Alert Tracking, Filtering & Deduping Yes
File Attachments Yes
Custom Workflows & Custom Alert Fields Yes
Incident Opt-Out Yes
Alert Delay & Suppression Yes
Communication Templates Yes
Conference Bridge Access Yes
Custom Actions Yes
Manual Paging Yes
Dynamic Grouping Yes
Custom Support SLA Yes
Data Retention Unlimited
Chat & Email Support Yes
White-Glove Onboarding (Add-On) Yes
24x7 Critical Response Support Yes
Non-Production Environment Yes
Extended Proof-of-Concept (POC) Yes
Custom
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Major incident management with custom needs

Mobile App (iOS/Android) Yes
Email & Push Notifications Unlimited
Phone & SMS (U.S. and Canada) Unlimited
Phone & SMS (International) Unlimited
Teams & Groups Unlimited
Team (Group) Management Yes
Role-Based Security Yes
Advanced On-Call Scheduling Yes
Escalation Rules Yes
Central Notification Rules Yes
Inbound Integrations Unlimited
Chat Integrations (Slack, HipChat, Microsoft Teams) Yes
ITSM & Outbound Integrations Yes
Advanced Live Call Routing (Configuration Required) Yes
Operations Dashboard Yes
Reporting & Analytics Yes
Single Sign-On (SSO) Yes
Stakeholder Users Yes
Alert Tracking, Filtering & Deduping Yes
File Attachments Yes
Custom Workflows & Custom Alert Fields Yes
Incident Opt-Out Yes
Alert Delay & Suppression Yes
Communication Templates Yes
Conference Bridge Access Yes
Custom Actions Yes
Manual Paging Yes
Dynamic Grouping Yes
Custom Support SLA Yes
Data Retention Unlimited
Chat & Email Support Yes
White-Glove Onboarding (Add-On) Yes
24x7 Critical Response Support Yes
Non-Production Environment Yes
Extended Proof-of-Concept (POC) Yes
We're really happy with the service. It has reduced our response times by at least 50% on business critical issues, across our 12 brand sites.
Pete Buzzell eCommerce Tech Manager, Wolverine Worldwide

Frequently Asked Questions

How does the 14 day trial work?

Your 14 day trials starts immediately after selecting a plan, and completing the signup process. No credit card is required to trial the product. You may also switch to another plan at any time.

How do I switch or upgrade my plan?

Simply contact our support team: support@alertops.com or chat with us, and we'll work with you to make these changes to your account.

What are your payment options?

We offer monthly and yearly payment options, and accept all major credit cards (Visa, MasterCard, Amex). For special payment requests, please reach out to our support team with your specific need.

How many seats do I need?

A seat or user is anyone who needs access to AlertOps. The number of paid users varies depending on your organization's size and needs. Stakeholder users are available on the Enterprise plan for a discounted rate.

Is there a limit to how many integrations I can have?

Depends. Premium and Enterprise plans have access to unlimited* inbound integrations, while the Standard plan is limited to 5 inbound integrations. Integration types also vary by plan. For instance, Enterprise offers advanced bi-directional ITSM integrations, not available in lower plans.

Do you offer Startup or Non-profit pricing or price-matching?

Yes! Startup and Non-profit pricing is discounted and based on the number of users and specific alert volume. Reach out to our team for a free quote: sales@alertops.com

Reasonable use clause:

AlertOps’ unlimited phone and SMS notification plans are for commercial use. Usage is limited to your organization’s employees, contractors and direct customers. AlertOps is meant to be used as an IT incident alerting and IT on-call management system only. AlertOps reserves the right to review your account and take further action if account usage is beyond normal standards, outside of permitted usage or adversely affects our operations. If we determine that you are engaging in abnormal or impermissible usage, we will use commercially reasonable efforts to inform you and provide you with the opportunity to correct the improper usage. If you fail to correct usage activity to conform to normal use, we may exercise our right to transfer your service to a more appropriate plan, charge applicable rates or suspend or terminate your service with or without notice. If we believe that our service has been used for an unlawful purpose, we may immediately terminate your service with or without notice and/or forward the relevant communication and other information to the appropriate authorities for investigation and prosecution. We reserve all of our legal rights. AlertOps reserves the right to change this Policy at any time. Changes shall become effective when a revised policy is posted to AlertOps’ websites.

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