AlertOps Incident Management:
Everything an MSP needs.
Digital transformation is happening across geographies and organizations at break-neck speed putting MSPs in the spotlight more than ever before. With every organization in the world trying to digitize their operations to the maximum feasible extent, the environment for MSPs is becoming more demanding with each day.
A 25-45% reduction in IT-related costs makes relying on MSPs a default choice, especially for SMBs. However, digital transformation and remote work has led to a substantial increase in the average number of service requests per client.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
MSP Customer Reviews
We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!
We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).