MSPs rely on AlertOps to enable multi-channel alerts
(E-mail, SMS, Push Notifications) to their On-Call Technicians as tickets arrive after business hours. If a technician does not respond to an alert within a predetermined amount of time, On-call alerting process can also be automatically escalated to a manager at the service desk.
Without dependable incident escalation, events may be completely unreported until business-critical services start to fail, thereby affecting the bottom line. When issues happen, automatic escalations make sure that the appropriate teams and stakeholders are aware of the problem.
To personalize your escalation routes, use AlertOps. In your ITSM tools, you may set notification intervals, escalate between teams, route depending on the time of day and the source data, and even automatically create tickets.
Minimizing false positives by the classification of warnings according to the root cause, source system, messaging, thresholds, etc. This distinguishes useful warnings from the rest.
Reducing the number of relevant warnings to prevent alert fatigue.
Creating detailed warnings that enable the on-call technicians to use the information captured in runbooks to make informed judgments.
Assessing the severity and priority of an alert and establishing systems accordingly. Low-urgency alarms might be delayed until the next day, giving on-call workers much-needed rest.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
MSP Customer Reviews
© 2023 AlertOps, All Rights Reserved.
