Generic on-call alerting

MSPs rely on AlertOps to enable multi-channel alerts
(E-mail, SMS, Push Notifications) to their On-Call Technicians as tickets arrive after business hours. If a technician does not respond to an alert within a predetermined amount of time, On-call alerting  process can also be automatically escalated to a manager at the service desk.

  • Multi-channel Notifications
  • E-mail & Push Notifications

Sending E-mails

Most monitoring/ticketing tools only send e-mails that are cluttered and often ignored or set aside and are not immediately addressed. E-mails are prone to trigger the onset of Alert fatigue as they are frequently overflowing, with poor visibility.

Sending Push Notification

A very practical and attention-grabbing notification technique. Push notifications are a less noisy method by which visibility is more easily attained. We can even conveniently respond via the mobile app

SMS & Voice Notifications

The advantage of SMS & Voice is the opportunity to get notifications through a less clogged method that offers more immediate visibility, comparable to push notifications. Either way makes it simple to respond to alarms. With Voice, you may instantly enter pre-configured bridges.

Automatic Escalations

Without dependable incident escalation, events may be completely unreported until business-critical services start to fail, thereby affecting the bottom line. When issues happen, automatic escalations make sure that the appropriate teams and stakeholders are aware of the problem.

 

To personalize your escalation routes, use AlertOps. In your ITSM tools, you may set notification intervals, escalate between teams, route depending on the time of day and the source data, and even automatically create tickets.

What are the steps one should take to

improve the on-call process?

Minimizing false positives by the classification of warnings according to the root cause, source system, messaging, thresholds, etc. This distinguishes useful warnings from the rest.

Reducing the number of relevant warnings to prevent alert fatigue.

Creating detailed warnings that enable the on-call technicians to use the information captured in runbooks to make informed judgments.

Assessing the severity and priority of an alert and establishing systems accordingly. Low-urgency alarms might be delayed until the next day, giving on-call workers much-needed rest.

Providing metrics and warning data to on-call staff to help identify and strengthen system weaknesses

Even though your incident response staff is fantastic, managers still need to be kept informed. With configurable processes and escalation criteria, AlertOps makes sure that managers and stakeholders always have pertinent information.

Checkout the other MSP Offerings

Generic On-Call Alerting

Review which calls were answered or missed as

well as notify and escalate on any incoming or

missed calls!

SLA-Based
Alerting

Kick off different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.

Open inbound and Outbound API

AlertOps can capture virtually any data sent

to the system via E-mail or REST API. In addition to capturing the data.

Segment your processes for On-Call versus Business Hours. Kick-off custom notification rules to escalate directly to management, or provide reminder notifications.

The platform ensures that customer generated tickets are acknowledge in the shortest time frame, clients are satisfied and SLAs are never brached.

Collaboration Channel Notifications

Microsoft Teams and Slack to directly post to specific channels. We see that customers are often in shared channels with MSPs, provide alerting directly to shared client channels.

Reduce noise, filter which alarms warrant creating tickets, and make your service desk more actionable.

Respond to and manage tickets and incidents using the AlertOps mobile App. Receive push notifications, Update Priorities.

Major Incident & Manual Alerting

Strong major incident  management plan is necessary to tackle unanticipated roadblocks, manage SLAs and satisfy customers.

Live-Call Routing (IVR)

AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail

To learn more on how AlertOps can be the most powerful tool that your Business needs right now.

MSP Customer Reviews

We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!

Rod Vasquez Intelice Solutions

We've been using AlertOps for over a year and our team loves it. It's reliable, easy to use compared to other applications, and even the support team is fantastic at responding and getting to a solution. I'm very impressed and highly recommend!

Shams W.Pawel WhyReboot

We really like the flexibility that AlertOps provides. Adding or removing someone from our on call rotation is significantly easier then what we were using before (OnPage). Also their support is great, Kam specifically helped me build out our entire call tree.

Eli Haas Vision Computer Solutions

We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).

Lena Glazunova Manawa

We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great.

Sean Harris A Leap Ahead IT

AlertOps is very convenient and it is great that it auto creates a ticket. It makes the on call process for our organization so much easier.

Dawson Roeber Community Care partners

Alert ops has made our after hours process a 1000x better. Consistent alerts that never fail and completely allow you to customize what it looks like for you!

William McKee GFI Digital

AlertOps is great! Super flexible to work with, robust platform, and tightly tuned into their customer's feedback. Very nice to work with.

Tyler Reynolds MB Technology Solutions

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