![](https://alertops.com/wp-content/uploads/2022/10/female-operator-of-call-center-in-protective-mask-2022-02-01-22-38-45-utc-1.jpg)
Generic on-call alerting
MSPs rely on AlertOps to enable multi-channel alerts
(E-mail, SMS, Push Notifications) to their On-Call Technicians as tickets arrive after business hours. If a technician does not respond to an alert within a predetermined amount of time, On-call alerting process can also be automatically escalated to a manager at the service desk.