Whether you are at work or out for lunch, incidents might still occur. Ensure visibility and quick resolution with the AlertOps mobile response. Always reach out to the right person, maintain your SLAs, and keep track of incident timelines wherever you are.
Speed is everything when it comes to incident management for MSPs. Incidents need to be resolved as quickly as possible to ensure customer satisfaction.
Reaching for the computer can cost critical time in some cases. These delays could even result in breached SLAs, which must be avoided at all costs. Leverage the AlertOps mobile application and assign or escalate alerts, or even trigger workflows using mobile response
Ensure swift resolution of incidents no matter where you are with the AlertOps mobile application. The power is in your hand.
In order to resolve incidents quickly and efficiently, the incident response team must have all the critical information they need as fast as possible. Notify your team in real time and add updates to existing threads to keep everyone informed effortlessly.
Choose from a wide set of choices such as SMS, voice, and push notifications to alert the ones who need to be alerted. Keep track of all the alert details, messages, and actions, even when you are far away from the desk.
Incidents happen at unexpected and sometimes inconvenient hours. Having real-time access to schedule and group information is key to finding out who is on-call and notifying them with the necessary information.
Further, dynamic grouping in AlertOps lets you create different response teams for different scenarios and notify them as fast as possible. With our new mobile application, you can now set out-of-office schedules from your phone. Notify everyone about your schedule with the person covering it in real-time.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail
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