Create customized workflows that fit your specific requirements. Create your own unique automation with Workflows and Outbound Integrations. Configure your automation so that they can be executed with a single click.
For inbound integrations, AlertOps provides REST and email APIs. You simply need to translate the incoming data to AlertOps standard fields like Source Identifier or Source Status when using either API. You can also map incoming data to custom template fields and construct separate inbound integrations for each incoming source. You may also use filters to route messages to certain groups or prioritize incidents based on the data that comes in. There are no restrictions on how many API calls a tool may make to AlertOps or the other way around.
The key advantages of no-code integrations are speed and scalability
When you can swiftly deploy new integrations, you can be certain that you will be able to respond to future tools or infrastructure changes.
Anyone on the team can install and maintain the integration with no-code solutions.
Spending effort creating code to install integrations might lock you into the integrations you presently have and prevent you from switching.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail
MSP Customer Reviews
We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!
We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).