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Open inbound and Outbound API

When data is given to the system by email or a REST API, AlertOps may practically collect all of it. The data may be used not only for data capture but also for logic to start automation and notification in custom fields. Using AlertOps Outbound Integrations and Workflows, with our integrator’s extensive API enables most automation that clients would like to see.
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Create customized workflows that fit your specific requirements. Create your own unique automation with Workflows and Outbound Integrations. Configure your automation so that they can be executed with a single click.

 

For inbound integrations, AlertOps provides REST and email APIs. You simply need to translate the incoming data to AlertOps standard fields like Source Identifier or Source Status when using either API. You can also map incoming data to custom template fields and construct separate inbound integrations for each incoming source. You may also use filters to route messages to certain groups or prioritize incidents based on the data that comes in. There are no restrictions on how many API calls a tool may make to AlertOps or the other way around.

Advantages of no-code integrations

The key advantages of no-code integrations are speed and scalability 

When you can swiftly deploy new integrations, you can be certain that you will be able to respond to future tools or infrastructure changes. 

Anyone on the team can install and maintain the integration with no-code solutions. 

Spending effort creating code to install integrations might lock you into the integrations you presently have and prevent you from switching. 

You may undoubtedly tell that we favor no-code integrations by now. As a result, we’ve made them a key component of the AlertOps platform. Check out our Integrations page for further information and step-by-step examples of how to set up AlertOps integrations without writing any code.

Checkout the other MSP Offerings

Generic On-Call Alerting

Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!

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SLA-Based Alerting

Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
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Open inbound and Outbound API

AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
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Major Incident / Manual Alerting

Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
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Business Hours Alerting

Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management

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Mobile Response

Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, change Boards, etc
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Collaboration Channel Notifications

Microsoft Teams and Slack to directly post to specific channels. We see that customers are often in shared channels with MSPs, provide alerting directly to shared client channels.
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Alert / Ticket Noise Reduction

Point your monitoring tools directly at AlertOps, to reduce noise, filter which alarms warrant creating tickets, and make your service desk more actionable.
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Customer Updated Tickets

Notify on-call or scheduled technicians upon updates to customer generated tickets. Immediately initiate notification and escalation process for Customer Updated tickets to provide more immediate response!
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Live-Call Routing (IVR)

AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail

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To learn more on how AlertOps can be the most powerful tool that your Business needs right now.

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MSP Customer Reviews

We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!

Rod Vasquez Intelice Solutions

We've been using AlertOps for over a year and our team loves it. It's reliable, easy to use compared to other applications, and even the support team is fantastic at responding and getting to a solution. I'm very impressed and highly recommend!

Shams W.Pawel WhyReboot

We really like the flexibility that AlertOps provides. Adding or removing someone from our on call rotation is significantly easier then what we were using before (OnPage). Also their support is great, Kam specifically helped me build out our entire call tree.

Eli Haas Vision Computer Solutions

We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).

Lena Glazunova Manawa

We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great.

Sean Harris A Leap Ahead IT

AlertOps is very convenient and it is great that it auto creates a ticket. It makes the on call process for our organization so much easier.

Dawson Roeber Community Care partners

Alert ops has made our after hours process a 1000x better. Consistent alerts that never fail and completely allow you to customize what it looks like for you!

William McKee GFI Digital

AlertOps is great! Super flexible to work with, robust platform, and tightly tuned into their customer's feedback. Very nice to work with.

Tyler Reynolds MB Technology Solutions

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