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Major incident management and manual alerting

Organizations lose up to $5600 a minute due to IT incidents. Strong Major incident management plan is necessary to tackle unanticipated roadblocks, manage SLAs and satisfy customers. AlertOps is built to do just that!!!

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Kick off, process, and respond to incidents from any tool

Meeting SLAs is crucial for any MSP both from a growth and credibility standpoint. No two clients would have the same requirements. Handling multiple clients means keeping track of different SLAs for each one. AlertOps SLA-based management capabilities let MSPs prioritize tickets and trigger workflows to resolve the incidents based on making sure your SLAs are never breached.
Notifying the right person as fast as possible is paramount in minimizing MTTR. Thanks to AlertOps, now, you can ensure situational visibility in real time for all the relevant teams and stakeholders. Build logic based on your organizational structure. Use customizable workflows and escalations to reach the right people with the right message and minimize resolution times.
MSPs require rich alerting capabilities for empowering the incident response teams with context for a swift resolution. Leverage the predefined templates to quickly notify team members with the right information. Ensure accountability by tracking who was notified, the communication method, acknowledgments, and escalations.

AlertOps workflows enable the team to trigger automated actions to resolve incidents and promptly notify stakeholders and technicians based on your escalation rules for each client. Minimize resolution times by automatic actions based on your escalation rules.  

Incidents are inevitable and it is key to learn and document them for future reference. Now, with AlertOps, you can analyze past incidents, identify vulnerabilities, and keep track of incident timelines and actions taken to resolve them. Develop and update response playbooks from past incidents and develop effective plans based on the type of incidents. Leverage the knowledge base to notify the right people and trigger the right automation for each type of incident.
AlertOps Open API facilitates seamless integration of every tool from your tech stack, thus allowing you to act from any ITSM or PSA tool you want. The open API and plethora of integrations help create customizable solutions for each organization using case-relevant tools.

Communication Audit Trail.

AlertOps helps organizations maximize the productivity of their service desk by providing widespread visibility. Although tools such as Connectwise provides Audit Trail, they still do not provide any mechanisms to track notification and responses. AlertOps also enables team members to add notes to a ticket with information about alerts and their responses. This ensures swift resolution and prevents SLA breaches. Communication Audit Trail also improves accountability and ownership among team members. Each alert and action taken can be tracked and recorded, analyzing which would provide insights into the vulnerabilities in the system.

Checkout the other MSP Offerings

Generic On-Call Alerting

Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!

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SLA-Based Alerting

Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.
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Open inbound and Outbound API

AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.
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Major Incident / Manual Alerting

Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool
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Business Hours Alerting

Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management

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Mobile Response

Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, change Boards, etc
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Collaboration Channel Notifications

Microsoft Teams and Slack to directly post to specific channels. We see that customers are often in shared channels with MSPs, provide alerting directly to shared client channels.
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Alert / Ticket Noise Reduction

Point your monitoring tools directly at AlertOps, to reduce noise, filter which alarms warrant creating tickets, and make your service desk more actionable.
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Customer Updated Tickets

Notify on-call or scheduled technicians upon updates to customer generated tickets. Immediately initiate notification and escalation process for Customer Updated tickets to provide more immediate response!
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Live-Call Routing (IVR)

AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail

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To learn more on how AlertOps can be the most powerful tool that your Business needs right now.

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Watch & Thrive: AlertOps Unveiled in Video Testimonials

MSP Customer Reviews

We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!

Rod Vasquez Intelice Solutions

We've been using AlertOps for over a year and our team loves it. It's reliable, easy to use compared to other applications, and even the support team is fantastic at responding and getting to a solution. I'm very impressed and highly recommend!

Shams W.Pawel WhyReboot

We really like the flexibility that AlertOps provides. Adding or removing someone from our on call rotation is significantly easier then what we were using before (OnPage). Also their support is great, Kam specifically helped me build out our entire call tree.

Eli Haas Vision Computer Solutions

We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).

Lena Glazunova Manawa

We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great.

Sean Harris A Leap Ahead IT

AlertOps is very convenient and it is great that it auto creates a ticket. It makes the on call process for our organization so much easier.

Dawson Roeber Community Care partners

Alert ops has made our after hours process a 1000x better. Consistent alerts that never fail and completely allow you to customize what it looks like for you!

William McKee GFI Digital

AlertOps is great! Super flexible to work with, robust platform, and tightly tuned into their customer's feedback. Very nice to work with.

Tyler Reynolds MB Technology Solutions

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