Notify All Team members at once to allow the first person to answer the calls, or ring through them in a desired order.
Generate rich notifications with direct access to any Voicemail left as well as generate tickets in your PSA / Service Desk Tool.
Easily track timestamps, answered, or missed status, and durations of your Customer Calls
A routing phone number will be given to your team by AlertOps. Callers are asked to choose a phone number by dialing the routing number. They are linked to a team by this number, which is connected to the chosen number.
As soon as an incoming call is received at your routing phone number, AlertOps will promptly notify all pertinent members of your on-call team.
AlertOps raises the call to the next person available the moment a team member does not reply. Callers will be able to leave a message and AlertOps will start a notification and escalation mechanism if there is no response, ensuring that the call is returned.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail
MSP Customer Reviews
We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!
We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).