Open inbound and Outbound API

Platform
IT professionals

Incident Management Simplified for IT Professionals
Automate incident response, keep your stakeholders informed, and reduce downtime.
IT Professionals
AlertOps for ServiceNow
MSP

Customized for MSPs
24/7 live-call routing, on-call schedule management, advanced escalation policies, simple SLA management for all clients, and easy setup with seamless 1-one integration.
AlertOps for MSP
How It Works?

Effortless Alert Management from Capture to Optimization
Capture alerts, process and respond automatically, notify stakeholders, and optimize with analytics.
Explore How It Works
Solutions
Make AlertOps work for you. Keep your business humming
Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.
AlertOps Features
Use Cases

IT Operations

Major Incident Management

DevOps

IT Service
Management

Managed Services Provider

Industry

Healthcare

Retail

Energy

Entertainment

Government

Education
Integrations
Integrate with your favorite tools
Easily connect with monitoring, ITSM and ChatOps tools to identify, prioritize and resolve incidents. And use our no-code, Open API to seamlessly enrich your alerts and automate workflows.
See all Integrations
Pricing
Starter Pack
$0
/ month
Easy on-call scheduling, unlimited API calls, enriched alerts
Standard
$8
per user / month
Alerting and on-call scheduling for small teams (up to 10 users)
Premium
$18
per user / month
Advanced incident response automation for teams
Enterprise
$28
per user / month
Major incident management for enterprise needs
Avoid complex billing and costly add-on modules.
Learn More

Open inbound and Outbound API

When data is given to the system by email or a REST API, AlertOps may practically collect all of it. The data may be used not only for data capture but also for logic to start automation and notification in custom fields. Using AlertOps Outbound Integrations and Workflows, with our integrator’s extensive API enables most automation that clients would like to see.

Create customized workflows that fit your specific requirements. Create your own unique automation with Workflows and Outbound Integrations. Configure your automation so that they can be executed with a single click.

For inbound integrations, AlertOps provides REST and email APIs. You simply need to translate the incoming data to AlertOps standard fields like Source Identifier or Source Status when using either API. You can also map incoming data to custom template fields and construct separate inbound integrations for each incoming source. You may also use filters to route messages to certain groups or prioritize incidents based on the data that comes in. There are no restrictions on how many API calls a tool may make to AlertOps or the other way around.

Advantages of no-code integrations

The key advantages of no-code integrations are speed and scalability

When you can swiftly deploy new integrations, you can be certain that you will be able to respond to future tools or infrastructure changes.

Anyone on the team can install and maintain the integration with no-code solutions.

Spending effort creating code to install integrations might lock you into the integrations you presently have and prevent you from switching.

You may undoubtedly tell that we favor no-code integrations by now. As a result, we’ve made them a key component of the AlertOps platform. Check out our Integrations page for further information and step-by-step examples of how to set up AlertOps integrations without writing any code.

Checkout The Other MSP Features

Generic On-Call Alerting

Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!

SLA-Based Alerting

Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.

Live-Call Routing (IVR)

Live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail

Alert / Ticket Noise Reduction

Point your monitoring tools directly at AlertOps, to reduce noise, filter which alarms warrant creating tickets, and make your service desk more actionable.

Customer Updated Tickets

Notify on-call or scheduled technicians upon updates to customer generated tickets.