Leverage AlertOps integrations with Microsoft Teams and Slack to directly post to specific channels. Minimize MTTA and maintain your SLAs through quick incident resolution. Now, managers and stakeholders can keep track of incidents even before the incident reaches their level of escalation with AlertOps Collaboration Channel Notifications.
The AlertOps MS Teams integration releases the power of bi-directional communication. Users have the power to create alerts from MS Teams, as well as notify the relevant members about incidents through MS Teams. The right users can be notified and reached in real time, ensuring a swift response, and allowing you to maintain SLAs consistently.
The integration helps organizations ensure visibility and quick resolution by sending alerts to groups. Organizations can create relevant groups for each scenario or client so that the right team members are alerted swiftly with the necessary information to take the required actions to resolve the incident as fast as possible. This way, you can also notify all the necessary stakeholders so that no one is left in the dark post an incident. MSPs can create specific channels for each client. This way, the channel notification in MS Teams also helps you in keeping your clients informed and in the loop after the incident occurs so that there is no lack of information, and the spread of misinformation is curbed.
AlertOps can be connected to your monitoring and ticketing as inbound integration and Slack as an outbound integration. It further allows organizations to build logic to notify their groups and members according to their structure and protocols. Further, AlertOps notifies the members and group according to the programmed logic and escalation rules till the incident is acknowledged. This enhances visibility across the organizations and prevents incidents from going unnoticed, which could potentially cause an SLA breach.
AlertOps also allows users to open, acknowledge and close alerts from their Slack, so that the Mean Time to Acknowledge (MTTA) and Mean Time To Resolve (MTTR) are minimized. In the case of MSPs with a vast number of clients, this flexibility drastically improves the productivity of response teams.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail
MSP Customer Reviews
© 2023 AlertOps, All Rights Reserved.
