Rotating On-Call and business hour alerting

In the past, on-call schedules were made using spreadsheets that were not truly capable of accounting for availability. Modern On-call rotation software applications are interactive and contain built-in scheduling functions that make the procedure simpler.

  • Flexibility and accuracy are essential since scheduling serves as the basis for responding.
  • Find the ideal match; do not allow imperfect answers to hold you back.

Build Schedules for your On-call responders with

Holiday / Schedule Override 

E-mail on-call notice 

Out-of-Office implementation 

Easy to Understand UI 


What if a team that is off duty has access to crucial records and data but the team that is on call does not?

The proper individuals must be involved in incident management, but it also requires that they have access to the appropriate information and the freedom to speak openly with team members in real-time. 

The control is in your hands with AlertOps. You may fully modify your rotation logic, handle shifts that span time zones, and define user and group-based contact options.


What action does Alertops take if a ticket is neglected for a longer period of time than allowed throughout a business day?

While Service Desk Technicians usually have a good grasp of tickets and requests made during business hours, some team-oriented visibility may be useful. For any tickets left unattended after a certain period during the business day kickoff custom notification rules to escalate directly to management or provide reminder notifications. Segment your processes for On-Call versus Business Hours according to your ideal internal processes.


How would the AlertOps Scheduling Engine make the on-call procedure easier?

Utilizing the AlertOps Scheduling Engine will simplify the on-call process. Establish fixed and revolving timetables with various escalation methods. AlertOps will automatically rotate through the right people on-call on a daily, weekly, or monthly basis once you’ve provided the order of the users to rotate through. By using a Web Cal Feed to sync any scheduling modifications made in AlertOps to your calendar application like Outlook or Google Calendar, you can give insight into your On-Call.

 Choosing the best incident management platform may be a crucial choice in today’s dynamic software industry, where an organization’s on-call incident management capabilities are seen as the main feature of quality and reliability. Get the certainty of control and visibility. 

Checkout the other MSP Offerings

Generic On-Call Alerting

Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!


Different escalation paths as well as send stakeholder notifications and updates as SLAs are approaching or being breached.

Open inbound and Outbound API

AlertOps can capture virtually any data sent to the system via E-mail or REST API. In addition to capturing the data.

Major Incident / Manual Alerting

Users can Kick off, process, and respond to incidents from any tool whether it’s a mobile app, web application, chat tool

Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management

Update virtually any field in the ticket using custom actions to ConnectWise Manage. Ie. Update Priorities, Assignment, change Boards, etc

Collaboration Channel Notifications

Microsoft Teams and Slack to directly post to specific channels. We see that customers are often in shared channels with MSPs, provide alerting directly to shared client channels.
Point your monitoring tools directly at AlertOps, to reduce noise, filter which alarms warrant creating tickets, and make your service desk more actionable.
Notify on-call or scheduled technicians upon updates to customer generated tickets. Immediately initiate notification and escalation process for Customer Updated tickets to provide more immediate response!

Live-Call Routing (IVR)

AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail

To learn more on how AlertOps can be the most powerful tool that your Business needs right now.

Watch & Thrive: AlertOps Unveiled in Video Testimonials

MSP Customer Reviews

We've had AlertOps for a couple of years now and are extremely happy with the results. Our techs rely on the convenience of launching the mobile app to check in on this assigned alerts. As the manager, I have found it easy to schedule our resources during on call hours and holidays. Support issues when needed, have always been handled in a timely fashion. Keep up the good work!

Rod Vasquez Intelice Solutions

We've been using AlertOps for over a year and our team loves it. It's reliable, easy to use compared to other applications, and even the support team is fantastic at responding and getting to a solution. I'm very impressed and highly recommend!

Shams W.Pawel WhyReboot

We really like the flexibility that AlertOps provides. Adding or removing someone from our on call rotation is significantly easier then what we were using before (OnPage). Also their support is great, Kam specifically helped me build out our entire call tree.

Eli Haas Vision Computer Solutions

We switched to AlertOps from a different platform for a number of reasons, such as flexibility in schedule changes when someone is off, adding Stat holidays to the existing schedules, combination of multiple schedules and teams and others. I appreciate fine tuning that can be set up with ConnectWise. I am pretty sure I have lots yet to discover though.. So far, whenever I ask - is it possible, the answers were - yep :-).

Lena Glazunova Manawa

We switched to AlertOps from another competitor. We saved money, the integration works better, and we have received more support. It's important that you can rely on your on-call system and Alert Ops works great.

Sean Harris A Leap Ahead IT

AlertOps is very convenient and it is great that it auto creates a ticket. It makes the on call process for our organization so much easier.

Dawson Roeber Community Care partners

Alert ops has made our after hours process a 1000x better. Consistent alerts that never fail and completely allow you to customize what it looks like for you!

William McKee GFI Digital

AlertOps is great! Super flexible to work with, robust platform, and tightly tuned into their customer's feedback. Very nice to work with.

Tyler Reynolds MB Technology Solutions

Ready for the next level?

Achieve your dream results with AlertOps at your side. From proof-of-concept to continuous improvement, tap into expert support throughout your journey.