In the past, on-call schedules were made using spreadsheets that were not truly capable of accounting for availability. Modern On-call rotation software applications are interactive and contain built-in scheduling functions that make the procedure simpler.
Holiday / Schedule Override
E-mail on-call notice
Out-of-Office implementation
Easy to Understand UI
The proper individuals must be involved in incident management, but it also requires that they have access to the appropriate information and the freedom to speak openly with team members in real-time.
The control is in your hands with AlertOps. You may fully modify your rotation logic, handle shifts that span time zones, and define user and group-based contact options.
While Service Desk Technicians usually have a good grasp of tickets and requests made during business hours, some team-oriented visibility may be useful. For any tickets left unattended after a certain period during the business day kickoff custom notification rules to escalate directly to management or provide reminder notifications. Segment your processes for On-Call versus Business Hours according to your ideal internal processes.
Utilizing the AlertOps Scheduling Engine will simplify the on-call process. Establish fixed and revolving timetables with various escalation methods. AlertOps will automatically rotate through the right people on-call on a daily, weekly, or monthly basis once you’ve provided the order of the users to rotate through. By using a Web Cal Feed to sync any scheduling modifications made in AlertOps to your calendar application like Outlook or Google Calendar, you can give insight into your On-Call.
Choosing the best incident management platform may be a crucial choice in today’s dynamic software industry, where an organization’s on-call incident management capabilities are seen as the main feature of quality and reliability. Get the certainty of control and visibility.
Review which calls were answered or missed as well as notify and escalate on any incoming or missed calls!
Tickets left unattended after a certain period of time during the business day kickoff custom notification rules to escalate directly to management
AlertOps live-call routing enabled customers to call in and route to the appropriate technicians based on the desired sequence, schedule based on time of day, or directly to voicemail
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