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AlertOps for Retail

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According to Gartner, the average cost of IT downtime is
$ 0 per minute

Stay in control with real-time operational intelligence

Omnichannel commerce is stretching retailers like never before, pushing innovation and uncertainty to the limits. Website instability, supply chain disruption, POS and hardware malfunctions – complexity is an understatement. Leverage AlertOps to cut through the noise and chart the fastest path to resolution.

 

Alert Intelligence

Extract what matters by grouping and filtering events and contextually route alerts using custom source information.

Flexible Escalations

Unify escalation policies across teams and customize notifications based on alert information and timing.

Automated Resolution

Connect with your ChatOps and ITSM tools to create or close tickets and trigger remediation workflows.

Stay in control with real-time operational intelligence
major incident management

Don’t let major incidents knock you down. Fight back with response automation.

Service outages, malware attacks, data breaches, can strike like a tsunami and crush weak defenses. “Preparedness” can rapidly devolve into chaos. The only solution is adaptive response automation. With AlertOps, combine rich situational intelligence with response playbooks to confidently set expectations and shepherd efficient resolution.

Response Orchestration

Automatically coordinate incident resolvers across the organization and mobilize a war room via web conference, chat or API

Stake holders

Manage expectations and provide clarity throughout the incident lifecycle with targeted and customized messaging templates.

Continuous Improvement

Internalize learnings and build resilience with postmortem analyses and timeline views of every major incident.

Be ready when disaster strikes. Ensure continuity in the face of uncertainty.

Weather, cyber hacks, on-site violence or looting – these threats defy prediction but demand resilience. Equip and empower your frontline teams with essential information to keep your people, customers and assets secure. Use AlertOps as your nerve-center to navigate any storm that comes your way.

Situational Awareness

Integrate AlertOps with emergency alerting systems to escalate incidents to business continuity managers and executives.

Intelligence Response

Automatically mobilize your response team on a conference bridge and notify key stakeholders with relevant information.

Mass Notifications

Inform and mobilize frontline teams on response, mitigation and recovery through a single source of truth.

 

Be ready when disaster strikes. Ensure continuity in the face of uncertainty.
We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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