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MAJOR INCIDENT MANAGEMENT

Manage the unexpected with confidence

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Don't get knocked down. Be ready and stand up with response automation.

Service outages, malware attacks, data breaches, can strike like a tsunami and crush weak defenses. Build an adaptive defense for anything that comes your way.

Dynamic Routing

Identify and escalate major incidents to the right team based on rich contextual data (source, issue type, customer, etc.)

Response Playbooks

Prepare custom workflows and communication templates based on the type of incident.

Remediation Actions

With one click in AlertOps, generate a ticket in your ITSM tool, trigger resolution workflows, even restart servers.

Control the ship and get everyone moving in lockstep.

When the unexpected happens, fragmented teams will stumble.  Clear communication is the glue that keeps organizations united and effective in dire scenarios.

Response Orchestration

Automatically coordinate resolvers across the organization and mobilize a war room via web conference, chat or API.

Stakeholder Alignment

Manage expectations and provide clarity throughout the incident lifecycle with tailored notification templates.

Real-time Transparency

Keep everyone updated with subscription alerts. 

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Incidents are learning opportunities. Don't let history repeat itself.

Experience is our best teacher.  AlertOps is designed to help teams internalize the past to construct a better future.

Detailed Timeline

Review how the incident was handled – every action, sequence and timing from beginning to end.

Postmortem Analysis

Document what happened, dive into the root cause, and draw conclusions for future improvement.

Playbook Evolution

Enhance your playbooks based on learnings from the incident. Continuously learn and take action.

We have been able to eliminate on person awake during our batch hours which has been a cost savings for us.
Ryan O'MaryBatch Operations Manager | Accenture
Support that picks up and is always willing to help. Great app from the other big guys, same features at a better price point.
Christopher StockCTO | Infinite IT Solutions
When our primary toolset is down or we have a critical service that we want to ensure notifications are always sent AlertOps help bridge that gap.
Jeff ShieldsDirector of Client Services | nDivision
Alertops offers a lot of features and value for the dollar. Not the cheapest on-call alerting tool out there, but the support is unrivaled and they listen to their userbase, which we really appreciate. We trialed several different on-call solutions before settling on AlertOps and have not been disappointed.
Sean HermanServer Engineer at Source | One Technology, Inc.
Multi-vendor support, simple escalation system, clear and customizable email and text messages, ability to schedule when alerts can reach you by which methods (email OK 24x7, phone only 8x5)
Tyler ReynoldsCOO | mb technology Solutions
AlertOps allows me to creatively approach Event Management, and tailor it to my needs.
Peter McIverCustomer Support Manager
I am truly impressed with AlertOps. In a short time I was able to change the way our business responds to alerts. Having been in the tech industry for many years, I wish I had found this product sooner. Having the system call me on my mobile phone when a server is offline as been instrumental in decreasing the time it takes to resolve these issues. In conjunction with the great product, I must also commend the rest of the team for the superb level of support.
Divashen NaidooManager: Service | Centracom
"We're really happy with the service. It has reduced our response times by at least 50% on business-critical issues, across our 12 brand sites."
Pete BuzzelleCommerce Tech Manager | Wolverine Worldwide
“It’s TIME. It saves time and effort for our engineers and management. We’re connecting the dots with AlertOps. They’re an automation powerhouse.”
Peter McIverIT Service Manager | Virtuoso
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