Alert/Ticket Noise Reduction
In the MSP business, noise reduction has long been a hot topic of discussion. MSPs have been attempting to quiet the din for a while, but every time they have done so, visibility has suffered. 82% of IT help desk tickets, according to 2018 research, are not actionable.
That is a significant sum. Imagine having to sift through thousands of unneeded alerts and tickets to identify the few issue notifications that are truly critical.