AlertOps Analytics

Deep Insights for digital operations that enables your teams to improve operational efficiency.

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Analytics

ALERTOPS ANALYTICS

AlertOps Analytics empowers your enterprise to go beyond standard incident response metrics. You can retrieve data at all stages of an incident, mine it for actionable insights, then use these insights to uncover ways to improve efficiencies in everyday operations, processes, and systems.

Analyze All Aspects of an Incident

AlertOps tracks all incident data, as an incident happens. Our platform's filters ensure you can drill deep into incidents, learn why they happened, and find out what can be done to prevent them from recurring. Plus, you can add custom fields and include them in any incident query, export data to CSV for further analysis, and more.

View Incident Timelines

AlertOps timelines provide insights into incident responder and stakeholder notifications and automation and orchestration activity. Our platform shows you when an alert is delivered, who received the notification, and how they responded to it. As such, you can use AlertOps to view information about significant events throughout the incident response cycle.

Monitor Stakeholder Notifications

AlertOps provides a comprehensive alert history. Our platform records every stakeholder notified about an incident, when each stakeholder is notified, their alert method, and all alert acknowledgement and escalations. You can even choose how long AlertOps keeps alert records based on your data retention SLA.

Assess Your Time to Resolution

AlertOps shows you how long it took to resolve an incident. Our platform delivers MTTR reports that illustrate time to resolution at team and user levels. Also, our platform ensures you can measure MTTR by your integration sources, as well as export MTTR data to a CSV file or PDF report.

Track Your Enterprise's Performance

AlertOps continuously gathers incident data, so you can review this information to analyze the performance of teams across your enterprise over time. You can track team performance by week, month, or quarter and evaluate the performance of one team or a select group of teams. Furthermore, you can use AlertOps to export team performance data to a CSV file or PDF report.

Monitor Stakeholder Notifications

AlertOps provides a comprehensive alert history. Our platform records every stakeholder notified about an incident, when each stakeholder is notified, their alert method, and all alert acknowledgement and escalations. You can even choose how long AlertOps keeps alert records based on your data retention SLA.

Review Team Workloads

AlertOps Alert Assignment reports provide a glimpse into team workloads across your enterprise. They show you which teams are overworked — and which are underworked — to help you maximize the time and resources at your disposal. You can also export team workload data into a CSV file or PDF report.

Evaluate Enterprise KPIs

AlertOps provides insights into KPIs, so you're better equipped than ever before to assess your enterprise's strengths and weaknesses. You can view KPIs by team or select teams for a specific time frame. In addition, you can export KPI data to a CSV or PDF report.

“AlertOps allowed our team to focus on procedures to restore service, instead of having a split mind.”
Technical Operations Manager
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