Improving your incident management performance requires detailed after-action reports for each incident. AlertOps provides all the data you need to refine your process and reduce your time to resolution. Our alert tracking system records a detailed incident timeline for every incident.
The incident record shows who was notified, when they received each alert, and how they received alerts. Get play-by-play incident reviews with every acknowledgement, assignment, and escalation.
Organize reports for weekly, monthly, quarterly or yearly analysis. View and track SLAs, average resolution times, SLA violations, and more. Use AlertOps reports to dig into the gritty details of each performance metric for detailed analysis and process refinement.
Performance Reports That Help You Improve
Performance reports should do more than just show you what happened. The data needs to offer actionable insight. Our response and acknowledgement tracking gives you data that helps you make better decisions in IT operations.
Track the status of open and closed notifications, and compare user and group performance with other users and groups or against the mean. Extract business intelligence data from your AlertOps database to improve your IT operations.
Key events and statuses leave audit trails, and AlertOps tracks all of them so you have the information you need to understand what’s working, what’s not working, and why. Monitor service levels, and track every metric that verifies SLA adherence. With all this, you get assurance that someone received every notification and insight into who received each alert and when they responded to the incident.
AlertOps gives you visibility into all the factors that affect your MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolution). Use our tracking data to streamline your incident management workflows and enhance your automated alert system. AlertOps enables you to consolidate, prioritize, communicate, and track system notifications, ultimately reducing your MTTR.
Dashboard and Reporting
Reporting data is easier to work with when it’s visual. AlertOps dashboards provide a centralized location for you to get visualized insights from all your data. View open and recent activity from the main dashboard. The main dashboard enables first responders to quickly understand any situation and see all the relevant alerts to assess an incident before responding.
Alert details give you reports for real-time activity tracking to follow the chain of acknowledgments and assignments through email, SMS, push notifications, phone calls, and the AlertOps mobile app. These reports track every interaction, so you can document KPIs and adhere to SLAs.
Export Data Reports
Your incident alert data needs to be sharable to be usable. AlertOps enables you to distribute alert data so you can collaboratively analyze your data. Pull data from your incident database, and export it to Excel documents. Share SLA performance reports with information about the time, number of assignments per user, and alert status distribution so your team can conduct thorough performance analysis.