mproving your incident management performance requires detailed after-action reports for each incident. AlertOps provides all the data you need to refine your process and reduce your time to resolution. Our alert tracking system records a detailed incident timeline for every incident.
The incident record details who was notified, when they were notified, and how they were notified. Every acknowledgement, assignment, and escalation comes with a play-by-play incident review.
Organize reports for weekly, monthly, quarterly, or yearly analysis. View and track SLAs, average resolution times, SLA violations, and more. Use AlertOps reports to dig into the gritty details of each performance metric for detailed analysis and process refinement.
Performance reports should do more than just show you what happened. The data analysis needs to offer actionable insight. AlertOps response and acknowledgment tracking provide and extract data. It also generates interactive reports with data visualizations to assist you in making better data-driven IT operations decisions. Track the status of open and closed notifications. Compare user and group performance with other users and groups or against the mean. To optimize your IT operations, extract business intelligence data from your AlertOps database. AlertOps tracks audit trails left by key events and statuses so you can find out what’s working and what’s not.
Monitor service levels and keep track of all metrics that prove SLA compliance. All this ensures that every notification is received while providing you all the necessary information about their response.
AlertOps gives you visibility into all the factors that affect your Mean Time to Acknowledge (MTTA) and Mean Time to Resolution (MTTR). Use our tracking data to streamline your incident management workflows and enhance your automated alert system. AlertOps enables you to consolidate, prioritize, communicate, and track system notifications, ultimately reducing your MTTR.
When data is presented in a visual format, it is easier to work with. AlertOps dashboards provide a centralized location for you to get visualized insights from all our data sources. View open and recent activity from the main dashboard for day-to-day activities. The users can view and analyze all the relevant alerts and make quick decisions based on this using the main dashboard.
Alert details include real-time activity tracking reports by email, SMS, push notifications, phone calls. And the AlertOps mobile app, allowing you to trace the chain of acknowledgments and assignments. These reporting solutions track every interaction, so you can document KPIs and adhere to SLAs.
Your incident alert data needs to be sharable to be usable. AlertOps enables you to distribute alert data so you can collaboratively analyze your data. Pull data from your incident database, and export it to Excel documents. Share SLA performance reports with information about the time, the number of assignments per user, and alert status distribution.
Using enterprise reporting tools your team may do a full performance study, and your technical or business users can develop solutions.