Keep your teams fresh with schedules that rotate daily, weekly or monthly. Rotate as many team members as you need on each rotation, and change out your personnel every day of the week, or even every hour of the day.
Build consistency with fixed schedules that drive faster speed to resolution, because employees get predictable on-call hours, and alerts are only sent to on-call teams and stakeholders that need to stay in the loop.
Build vacations, holidays, and personal time off into your schedules with overrides using AlertOps flexible on call schedules. Create an unlimited number of schedule overrides and AlertOps will automatically select the right schedule based on the time and date. Keep your escalation policies intact without bothering team members during their rest and relaxation time.
Keep your alerts in the office with Out-of-Office mode. When someone steps out, a teammate can simply assign a covering team member, and AlertOps will route alerts to the covering person until the primary team member is availale to take calls again. Covering team members can be pre-assigned, and AlertOps will automatically escalate alerts to covering team members whenever primary team members are on vacation, sick or out-of-office. Thus AlertOps ensures that no alerts goes unanswered
If your organization needs a less structured approach, AlertOps still has you covered. Simply group team members together and get all the benefits of automatic escalation without creating an on-call schedule.
There are many scenarios whereby a Schedule needs to be viewed without logging into the AlertOps interface. Individual Users and Group Managers can see their AlertOps schedules as added calendars to most calendar apps, most commonly Outlook. There are even cases where a schedule can be seen by people who are not a part of the Group that schedule belongs to, or not even a User in AlertOps