Route inbound calls directly to the on-call responder. No IVR mazes, no manual lookups, your customers and stakeholders reach the right person on the first try.
Route inbound calls directly to the on-call responder who matters most powered by real-time AlertOps schedules. No phone trees, no voicemail tag. Critical issues reach a live human instantly, leveraging your existing rotations so no one has to look up who’s on call.
Seamless escalation ensures coverage when primary contacts are unavailable. Build multi-level call trees that try multiple responders in sequence or simultaneously if the primary on-call doesn’t answer, AlertOps automatically tries the next person until someone picks up.
When no one is available to take a call, AlertOps captures voicemail messages, transcribes them automatically, and creates alerts from the content. No incident report is ever lost even when your entire team is engaged in active response.
IVR Menus
Build interactive voice response (IVR) menus that let callers select the team or service they need before being connected. AlertOps IVR guides callers through options and routes them to the appropriate on-call responder reducing misrouted calls and improving first-contact resolution.
OpsIQ is the AI core of AlertOps, empowering your team with intelligent insights and automated reasoning. Our suite of agents filters noise, detects root cause, summarizes alerts, and suggests resolutions turning every alert into an intelligent action point.
How Delta Dental reduced incident resolution time by 65% with AlertOps.
How Penumbra achieved zero missed physician calls with one routing number.
How WCAtech cut alert noise by 90% and took back control of on-call escalations.
See how AlertOps brings on-call scheduling, alert routing, workflow automation, and stakeholder comms together – so your team runs the whole response lifecycle in one place.
