AlertOps’ Live Call Routing feature ensures that your organization operating costs are minimised. By setting escalation rules for call routing, ensure that your customers always reach the correct on-call team member every time. Diminish the lost revenue that occurs when your organization misses or loses calls.
It increases productivity.
Next, improve your conversion rates by giving your live incoming callers the best possible customer experience. Through a call menu, callers will be able to select the service or team member they need to contact. The Live Call Routing feature offers your callers the ability to speak to a live on-call team member at any time of day (24/7). Offer your service around the clock and increase your revenue. When one team in your business needs help or information from another, use live call routing to communicate easily.
It’s modern and advanced.
Now, even small businesses can create a customer service line to the scale of large enterprises. Enterprises have an additional collaboration method that reduces waiting times and keeps all teams within reach of one another.