Every day, we’re adding pre-configured integrations for the network monitoring tools that you use the most.
AlertOps has preconfigured integrations for the most popular monitoring, DevOps and ITSM tools. AlertOps automatically opens and closes incidents and tickets based on the status reported by your monitoring system. This automates much of the administrative work in incident management, so your teams can focus on keeping your systems running and healthy.
And, you’re not limited to just our pre-built integrations. The AlertOps Open REST API and Open Email APIs enable you to integrate AlertOps with virtually any tool or system in your stack – even if its homegrown!
Connect monitoring tools like JIRA or ServiceNow and automatically create tickets and incidents as soon as your monitoring stack reports an issue. When a support engineer takes assignment in AlertOps, AlertOps automatically updates the issue owner in your ticketing system.
Outbound integrations create a completely automated communication system. AlertOps automatically sends information up and down the communication chain. So, every team member always knows who’s handling each incident and what they need to do.
Customize Alert Messages and Routing
Customize all your alert content, and send the most relevant information to each recipient. Use our long text fields and custom message routing to send incident response information to tech team members (i.e, Error: Server Down). Then, simultaneously send stakeholders a different message—one that tells them when you expect the interruption to be resolved; for example, “We expect this service interruption to be resolved within 10 minutes.”
These messages can then be sent according to your preset escalation policy within the platform. AlertOps easily handles the message routing and necessary communication, while your tech teams focus on resolving incidents within SLA.