Troubleshooting major incidents sometimes requires a multi-team approach. Each business is unique and multiple-teams are needed to successfully resolve a major incident. AlertOps’ multi-team hierarchy feature makes this easy.
Combine all teams together within a single team, and delegate administration to each group. Within your nested groups, one group acts as a parent group. Each sub-group retains its own schedule that is then separate from that of the parent. This allows for your on-call team schedules to run normally, but in the case of a major incident, there is also possibility to bring together a larger team of people with the different skill sets needed to resolve an incident.
Import Users from Excel
Import Users, Groups and Group User assignments using Excel templates. The same templates can be used for doing bulk updates as well. Apply company wide changes instead of manually adding each user separately, reducing the set up time drastically.
Role-based security allows you to delegate team administration tasks to designated team admins. Users will see only those alerts they are entitled to based on their role. You can also limit users to see only their own or their team’s alerts, even in the mobile app.
Primary and secondary team members for on-call escalations can be assigned as well as manager roles for escalations without acknowledgements and administrative roles for managing team schedules.
Broadcast Alerts to Groups
If your team members share a pager, have designated chat channels or simply designated phones or emails, AlertOps allows you to assign those to your group contacts. Group members will only be able to see alerts from the groups of which they are members.