All Features

Enterprise Team Management

AlertOps uses team structures that mirror your real-world team; managing thousands of users across hundreds of teams. Primary and secondary team members for on-call escalations can be assigned as well as manager roles for escalations without acknowledgements and administrative roles for managing team schedules.

Heart

Multi-Team Hierarchy

Troubleshooting major incidents sometimes requires a multi-team approach. AlertOps multi-team hierarchy support makes this easy. Combine in-house teams and out-sourced teams together within a single team, and delegate administration to each group.

Import Users from Excel

Import Users, Groups and Group User assignments using Excel templates. You can also use the same templates for doing bulk updates.

Delegated Administration

Role-based security allows you to delegate team administration tasks to designated team admins.

Restrict alerts to groups

If your team members share a pager, or whether teams have designated chat channel or simply designated phone or emails, AlertOps allows you to assign to your group contacts. Group memberd will only be able to see alerts from the groups of which they are members.

Groups within Groups

Combine multiple groups into parent groups – useful for large incident management and onshore-offshore scenarios.

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