Major incidents are often too large to resolve with a single team. Sometimes you need multiple teams, working from multiple locations, to tackle a major incident. AlertOps’ multi-team hierarchy feature makes it easy to assign multiple teams to a major incident and manage all your teams from incident onset to resolution.
Put any number of teams together to form a major incident response team which can be separated into multiple groups with a group administrator. One group from the nested groups within your major incident response group will act as the parent group. Each group retains its individual fixed and on-call schedules. Groups operate normally when there’s no major incident to resolve.
And, when a major incident kicks off, AlertOps automatically assembles your major incident response team with the various skill sets required to resolve a large-scale incident.
Adding users to any team management system can be a hassle. AlertOps makes team setup and management easy and drastically reduces team organization time and workload for managers. Easily import users and groups into AlertOps from Excel templates, then make bulk team and user updates using those same templates.
Manually handling alerts and administrative permissions is time consuming. AlertOps’ role-based security gives you set-it-and-forget it alert management capabilities. Easily delegate administrative tasks to other team admins, and use security roles to ensure that each team member only receives relevant alerts (i.e. alerts sent to their specific group).
You can also assign primary and secondary team members for on-call escalations, and designate managers and administrators who can escalate incidents and manage team schedules.
Shared pagers and phones can cause confusion. AlertOps keeps your communications channels organized. Designated chat channels, group phone numbers and email assignment keep your lines of communication straight. Group members will only see alerts for the groups they are part of.