AlertOps uses team structures that mirror your real-world team; managing thousands of users across hundreds of teams. Primary and secondary team members for on-call escalations can be assigned as well as manager roles for escalations without acknowledgements and administrative roles for managing team schedules.
For very large organizations, our Exchange synchronization integration can automate your group member changes by pushing any changes from your premise-hosted Exchange to your AlertOps cloud instance.
» Multi-Team Hierarchy
Troubleshooting major incidents sometimes requires a multi-team approach. AlertOps multi-team hierarchy support makes this easy. Combine in-house teams and out-sourced teams together within a single team, and delegate administration to each group.
»Import Users from Excel
Import Users, Groups and Group User assignments using Excel templates. You can also use the same templates for doing bulk updates.
Role-based security allows you to delegate team administration tasks to designated team admins.
»Restrict alerts to groups
If your team members share a pager, or whether teams have designated chat channel or simply designated phone or emails, AlertOps allows you to assign to your group contacts. Group memberd will only be able to see alerts from the groups of which they are members.
»Groups within Groups
Combine multiple groups into parent groups – useful for large incident management and onshore-offshore scenarios.