Includes graphs, images, links, or links to conference bridge directly in the incident details. Receive a voice message sent from our phone system. Click the attachment to connect to the alert source, or click the link to automatically connect to the conference bridge.
Multiple Alert Types
Receive and send alerts by phone calls, that allow you to acknowledge the alert or automatically connect to a conference bridge. Receive alerts by SMS, respond by taking assignment, replying or closing the alert. Receive mobile push notifications, respond by replying, taking assignment or closing the alert in the mobile app. Receive email alerts, you can acknowledge the alert, receive attachments that will connect to the original ticket or connect you to a conference bridge.
Custom Incident Notification
You can define custom communication methods for all users and groups. Examples include: group email, group text, group primary phone, user business phone, user business mobile, user personal phone, user email, and others. All alerts can be acknowledged through the AlertOps mobile app or over the web.
Alert Detailed Tracking
AlertOps keeps a record of every person that was alerted, and each alert method, along with escalations and acknowledgements.
Reach out to several teams and dozens of users in a couple of clicks. Your service desk staff can select pre-built topic templates to page out for major incidents. Topics can be assigned to teams to save time in identifying ownership of an incident. Or do you need to engage several teams at once? Need to combine in-house and out-sourced teams? Alerts gives you multi-team group structures, and can send multi-modal pages out instantly to large numbers of users. AlertOps also allows you to send out manual pages from your service desk app. You can even assign the groups and bridge numbers from your service desk. AlertOps will provide detailed status updates to your service desk in real-time.
Time-based delivery rules enable delayed delivery and sequencing, to allow the first user in the sequence to take ownership before the message is delivered to the next contact or the next user in the sequence
Whether they work for another department in your organization, or whether they are a customer or even a regulatory agency, sometimes you need to notify people besides your support team when a major incident occurs. AlertOps workflows can automate this process to ensure the message goes out every time, on time. You can send regular status updates and also closure updates as well.
Automatically Escalate Alerts with Workflows
AlertOps workflows can manage your service levels and send reminders to incident owners at regular intervals or send reminders based off of an SLA deadline. Workflows can also trigger notifications to systems as well as to people. You can trigger other flows as well, such as change control processes needed to resolve a major incident.