Automatic escalation within groups
Set up your team members in groups. Create an on-call schedule with one or more primary on-call people, Add secondary backups. Let AlertOps take care of automatic retries and escalations until the alert is assigned or closed.
Automatic escalation to manager
Set up flows to automatically escalate to a manager after a period of time, even while the on-call staff members are still being alerted. Copy stakeholders and managers when there is a critical issue, or when an SLA threshold has been breached.
Custom escalations for each team
Create custom escalations for each team. Escalate to each team’s manager or even to a manager group.
You can control and fine tune the notification sequence. Notify the primary on call 5 times at 15 minute intervals before escalating, or notify them 30 times at 5 minute intervals. Escalate while continuing to alert the on-call staff.
Create workflows to automate systems integrations, such as call-backs to your ticketing software, or forward flows to open and close tickets. Workflows to notify key stakeholders based on events.