Automatic Escalations Within Groups
Automatic Escalations to Managers
AlertOps workflows can automatically escalate alerts to a manager after a set period, while simultaneously alerting on-call technical staff members. AlertOps can also alert other internal stakeholders (Directors, VPs, C-levels, Public Relations) with unique and actionable messages when an incident SLA threshold is reached.
Custom Escalations for Each Team
For example, notify the primary on-call team as many times and at any interval you want before escalating to the next team or alerting management. That might be 5 times at 30-minute intervals, or 30 times at 5-minute intervals. It’s your call.
On-call notifications will run concurrently as the incident is escalated to the next level.