Automatic escalation within groups
Set up your team members in groups. Create an on-call schedule with one or more primary people on-call. You can also add secondary users as backups. Let AlertOps take care of automatic retries and escalations until the alert is assigned or closed. Keep your business running knowing that any incident that is occuring does not go unnoticed by the resolution team.
Automatic escalation to manager
Set up workflows specifically to automatically escalate to a manager after a period of time, even while the on-call staff members are still being alerted. Copy stakeholders and managers when there is a critical issue, or when an SLA threshold has been breached. They deserve knowing what is going on. The messaging could also be changed accordingly.
Custom escalations for each team
Create custom, role-specific escalations for each team. Escalate to each team’s manager or even to a manager group when needed.
Your notification sequence can be controlled and fine tuned to match your team’s needs. For example: You could notify the primary on call team 5 times at 15 minute intervals before escalating to the next team or management team. You could also notify them 30 times at 5 minute intervals. The escalation can run concurrently while continuing to alert the on-call staff as well, thus ensuring that everyone has been notified.
Create workflows to automate system integrations, such as call-backs to your ticketing software, or forward flows to open and close tickets. Workflows can also be used in order to notify key stakeholders based on events.