Automatic Escalations 2017-02-01T01:15:03+00:00

Automatic Escalations

AlertOps has your back with automatic escalations. Set up your escalation groups add on-call schedules and AlertOps takes care of the rest. You can even escalate from one group to another if you want to.

» Automatic escalation within groups

Set up your team members in groups. Create an on-call schedule with one or more primary on-call people, Add secondary backups. Let AlertOps take care of automatic retries and escalations until the alert is assigned or closed.

» Automatic escalation to manager

Set up flows to automatically escalate to a manager after a period of time, even while the on-call staff members are still being alerted. Copy stakeholders and managers when there is a critical issue, or when an SLA threshold has been breached.

» Custom escalations for each team

Create custom escalations for each team. Escalate to each team’s manager or even to a manager group.

» Custom escalations

You can control and fine tune the notification sequence. Notify the primary on call 5 times at 15 minute intervals before escalating, or notify them 30 times at 5 minute intervals. Escalate while continuing to alert the on-call staff.

» Workflows

Create workflows to automate systems integrations, such as call-backs to your ticketing software, or forward flows to open and close tickets. Workflows to notify key stakeholders based on events.

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