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The apps you need in one place: network inventory, network monitor & help desk.

Inbound Integration Guide

AlertOps & Spiceworks Integration

Learn more about Spiceworks

Spiceworks is where IT goes to work! Spiceworks gives IT professionals all the apps they need in one place: network inventory, network monitor and help desk. Rich API’s that tech brands and developers are using to build and extend apps to help IT pros solve unique situations.

Through the Spiceworks integration with AlertOps, you can send alerts using our Generic Email API and AlertOps’ outbound API.

  • AlertOps will automatically create new incident when it receives an alert with OPEN status.
  • AlertOps will automatically close the alert in when it receives the CLOSED status.
  • AlertOps can receive the ticket owner from Spiceworks and assign the same owner in AlertOps.
  • AlertsOps can link back to the Spiceworks ticket.

 

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

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