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Prebuilt Integration of AlertOps and Spiceworks Helps IT Professionals Master Their Craft

September 30, 2016

Spiceworks is a comprehensive suite of IT management tools that gives IT professionals a fully loaded helpdesk to manage user requests.

On the backend, Spiceworks delivers complete device inventory and tracking, configurable reporting, and software tracking.

Then, to keep tabs on your networks, Spiceworks is a complete network monitor that tracks the status of servers, switches, SNMP devices, and more.

That’s a lot of functionality in a single IT management pack!

But even with all these features, Spiceworks isn’t a complete incident management system. AlertOps extends the IT management capabilities of Spiceworks into incident management, so that you never miss a critical alert or SLA deadline.

Here are a few ways that an AlertOps and Spiceworks integration spices up your incident management:

  • Send alerts to incident response teams via text, voice, email, or mobile push notifications, so critical alerts never go unseen.
  • AlertOps will automatically open and close incidents based on the status received from Spiceworks. This relieves your teams of administrative tasks and eliminates redundant work.
  • Assign an incident owner automatically in AlertOps based on the ticket owner in Spiceworks. Always be sure that there’s someone on the job.
  • Include links to Spiceworks tickets in alerts sent by AlertOps, so your teams can get right to work when an alert comes in.

You can get all this functionality with a quick, simple integration using our Generic Email API. And all this is in addition to the incident management tools AlertOps delivers—customizable message routing rules, configurable workflows, standardized escalation, and much more.

Head over to our help center to learn how to configure your AlertOps and Spiceworks configuration and make your incident management life easier.

Or check out over 40 other third-party integrations that AlertOps offers for the tools you use every day!

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