We created this special ConnectWise MSP bundle. It’s everything an MSP needs in 1 simple bundle.
Gain insights into your digital operations to accelerate digital transformation
Operational intelligence into the people, processes, and technologies
Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.
Get the flexibility to respond your way
Manage the unexpected with confidence
Anticipate, automate and resolve in a flash
Achieve service mastery
Service beyond expectations
Respond faster when patient lives are on the line
Stay in control with real-time operational intelligence
Quickly mobilize during peak usage
Ready to drive positive customer experiences
Streamline and optimize your process
Protect your institution and enhance student and faculty experiences
We created this special ConnectWise MSP bundle. It’s everything an MSP needs in 1 simple bundle.
Gain insights into your digital operations to accelerate digital transformation
Operational intelligence into the people, processes, and technologies
Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.
Get the flexibility to respond your way
Manage the unexpected with confidence
Anticipate, automate and resolve in a flash
Achieve service mastery
Service beyond expectations
Respond faster when patient lives are on the line
Stay in control with real-time operational intelligence
Quickly mobilize during peak usage
Ready to drive positive customer experiences
Streamline and optimize your process
Protect your institution and enhance student and faculty experiences
We created this special ConnectWise MSP bundle. It’s everything an MSP needs in 1 simple bundle.
Gain insights into your digital operations to accelerate digital transformation
Operational intelligence into the people, processes, and technologies
Don’t let your software limit what’s possible. Configure AlertOps to your vision and achieve groundbreaking results.
Get the flexibility to respond your way
Manage the unexpected with confidence
Anticipate, automate and resolve in a flash
Achieve service mastery
Service beyond expectations
Respond faster when patient lives are on the line
Stay in control with real-time operational intelligence
Quickly mobilize during peak usage
Ready to drive positive customer experiences
Streamline and optimize your process
Protect your institution and enhance student and faculty experiences
Salesforce Case Management allows users to record, track and solve customer issues across sales, service and support. It includes the ability to create cases either from an email (email to case), from a web form (web to case), or manually by licenses internal support/service users logged into Salesforce. Cases can be managed in queues and assignment rules and escalation rules can be defined.
AlertOps’ alert management system can be integrated with Salesforce Service Cloud (Case Management) to receive and respond to all (predefined status mappings) case alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the alert/case status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on whether Salesforce reports an opening, update or close of a case.
The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with Salesforce’s remote trigger capabilities.
You can send alerts from Salesforce Case Management to AlertOps.
– AlertOps will automatically create an incident when a new alert is received from Salesforce when the status field contains “New” or “Working”.
– If an alert with status “New” or “Working” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
– The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
– AlertOps will automatically close the same incident when an alert with status contains ‘Closed’
These are examples of just some of the things you can do with Salesforce Case Management and AlertOps.
AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.
At AlertOps we offer over 100 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day! If you’re new to AlertOps, sign up for a free trial to get started today!
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