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AlertOps & SalesForce Case Management Integration

Learn more about SalesForce Case Management

SalesForce Case Management enables you to make the most of each interaction and become a true champion of customer success. Automating the distribution of cases in your service organization ensures that each customer inquiry automatically and immediately gets to the right group or agent and has the quickest and most accurate resolution.

You can send alerts from SalesForce Case Management to AlertOps.

  • AlertOps can open a request in SalesForce Case Management when an alert is created.
  • AlertOps can update the assignee in a SalesForce Case Management request when an alert is assigned.
  • AlertOps can close a request in SalesForce Case Management when an alert is closed.
  • You can map any inbound field to a custom field in AlertOps.
  • You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with SalesForce Case Management and AlertOps.

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

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