FreshService integration with AlertOps allows you to add escalations, multi-channel alerts and workflows to your FreshService tickets in real time.
You can send alerts from FreshService to AlertOps.
- The AlertOps FreshService integration allows you to automatically open and close alerts sent from FreshService .
- In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON.
- You can map any inbound field to a custom field in AlertOps.
- You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.
These are examples of just some of the things you can do with FreshDesk and AlertOps.