Time-based and severity-based escalation policies make sure the right team gets paged and the next team gets paged if no one acks. Acknowledgement, not assumption.
Escalation policies designed to match your org structure. The right person always gets paged with time-based triggers, business logic, and automatic re-escalation. Define as many levels as your organization needs, from L1 support through VP-level executives.
Set custom time thresholds for each escalation tier. If an alert isn’t acknowledged within your window, it moves up automatically. AlertOps tracks acknowledgment status in real-time and triggers escalation precisely when your SLA demands it.
Not every alert is an emergency. AlertOps intelligently maps incoming alerts to priority-based escalation policies, ensuring P1 incidents reach the right people fast without flooding your team with unnecessary urgency.
Escalate across every communication channel your team uses SMS, voice, email, push, Slack, and Microsoft Teams. AlertOps delivers escalation notifications through each responder’s preferred channel, with automatic failover if the primary channel fails.
Track escalation metrics to identify bottlenecks and continuously improve your incident response. AlertOps provides detailed reports on escalation frequency, acknowledgment times, and resolution rates across all tiers with full audit trails for compliance.
OpsIQ is the AI core of AlertOps, empowering your team with intelligent insights and automated reasoning. Our suite of agents filters noise, detects root cause, summarizes alerts, and suggests resolutions turning every alert into an intelligent action point.
How Delta Dental reduced incident resolution time by 65% with AlertOps.
How Penumbra achieved zero missed physician calls with one routing number.
How WCAtech cut alert noise by 90% and took back control of on-call escalations.
See how AlertOps brings on-call scheduling, alert routing, workflow automation, and stakeholder comms together – so your team runs the whole response lifecycle in one place.
