On incident.io, everyone on a schedule needs an On-call seat on top of their response seat. On AlertOps, one license covers on-call, escalation and the incident. Premium is $18 a user. Our engineers move you over in about two weeks.
1 vs 2
Seats per on-call responder: AlertOps vs incident.io
$18 vs $25
On-call per user: AlertOps Premium vs incident.io Team with On-call
$28 vs $45
AlertOps Enterprise vs incident.io Pro with On-call
2 weeks
Engineer-assisted migration
WHY TEAMS SWITCH
AlertOps was built around on-call, so the schedule, the page and the incident share one license. Schedules, overrides, holidays and out-of-office cover are included, and when the first person doesn’t answer, the next one gets the call.
Versus incident.io: Adding someone to a schedule or escalation path assigns an On-call seat: $10 a user more on Team, $20 on Pro.
SEATS PER ON-CALL RESPONDER
ALERTOPS PREMIUM, ON-CALL INCLUDED
INCIDENT.IO TEAM WITH ON-CALL
Ada is the AI assistant in AlertOps Enterprise. It answers questions, and it also runs your setup. Tell it in plain English to add a user, change a schedule, update an escalation policy or set a routing rule, and Ada makes the change in AlertOps once you confirm it. Admin work that meant digging through settings screens now takes a sentence.
USERS, SCHEDULES, POLICIES AND ROUTING
TO MAKE A SETUP CHANGE
Live Call Routing puts callers straight through to whoever is on call, so urgent calls never land in voicemail. It’s on AlertOps Premium at $18 a user, with one US or Canada number included.
Versus incident.io: Call routing starts on Pro, and everyone on a call route needs an On-call seat.
PREMIUM VS INCIDENT.IO PRO WITH ON-CALL
AlertOps keeps incidents, ITOM alerts, custom tables and schedules in sync with ServiceNow in both directions, and syncs both ways with Jira and Remedy. It’s configured, not coded, every change lands in the audit trail, and it’s included in Enterprise.
Versus incident.io: incident.io’s ServiceNow sync uses the incident table only. Work notes, comments and attachments sync back.
ITSM TOOLS SYNCED BOTH WAYS
LINES OF CODE TO SET IT UP
A named AlertOps engineer rebuilds your incident.io schedules, escalation paths, alert routes and integrations, then tests them with you while incident.io keeps paging. Most teams switch in about two weeks, and incident.io stays live for 14 days after cutover. It’s included in Enterprise.
TYPICAL SWITCH FOR MID-MARKET TEAMS
INCIDENT.IO KEPT LIVE AS A FALLBACK
FEATURE-BY-FEATURE COMPARISON
incident.io details checked against its published pricing and documentation, October 15, 2026.
| incident.io | AlertOps + OpsIQ | |
|---|---|---|
| On-call | ✓ Included in every paid plan | |
| Per user, with on-call | ✓ $18 Premium; $28 Enterprise | |
| 50 users a year, with on-call | ✓ Premium $10,800; Enterprise $16,800 | |
| Escalation | ✓ Escalation policies and response plays |
| incident.io | AlertOps + OpsIQ | |
|---|---|---|
| Live Call Routing | ✓ From Premium, 1 number included, more at $10 a month |
| incident.io | AlertOps + OpsIQ | |
|---|---|---|
| ServiceNow | ✓ Incidents, ITOM alerts, custom tables and schedules, both ways, in Enterprise | |
| Jira | ✓ Two-way | |
| Maintenance windows | ✓ Mute a single CI, host or attribute |
| incident.io | AlertOps + OpsIQ | |
|---|---|---|
| Alert channels | ✓ Voice, SMS, push, email, Slack and Teams | |
| Status pages | 3 in Enterprise; $50 a page on Premium | |
| AI postmortems | ✓ In Enterprise | |
| AI assistant | ✓ Ada, in Enterprise. Also makes setup changes |
| incident.io | AlertOps + OpsIQ | |
|---|---|---|
| SOC 2 Type II | ✓ | |
| Single sign-on | ✓ From Premium | |
| Free plan | ✓ Free plan, plus a 14-day trial with no credit card |
MIGRATION
Included in Enterprise. A named engineer runs it, and incident.io stays live until you’re sure.
Week 1
We move it over
We rebuild your incident.io schedules, escalation paths, alert routes, integrations and workflows in AlertOps.
Week 2
Run both
We run 5 to 10 test alerts end to end while incident.io keeps paging your team.
Your date
Go live
Switch on the day you choose. incident.io stays live for 14 days as a fallback, and your CSM checks in weekly for the first month.
CUSTOMER RESULTS
Zero
MISSED PHYSICIAN CALLS
Penumbra hasn’t missed a physician call since deploying AlertOps Live Call Routing.
Technology
AFTER-HOURS CALLS COVERED
Heiden Technology Solutions handles after-hours calls, SMS and voice messages with AlertOps.
QUESTIONS YOU’RE ALREADY ASKING
No. On Team and Pro, on-call is a separate add-on: $10 a user a month on Team and $20 on Pro, on top of the response seat. Adding someone to a schedule or escalation path assigns that seat. On AlertOps, on-call is included in every paid plan.
AlertOps Premium is $18 a user and Enterprise is $28, billed annually, with on-call included. incident.io Team with On-call is $25 a user, and Pro with On-call is $45.
OpsIQ, our AI suite: alert correlation, past-fix insights, AI-written postmortems and Ada. Plus three Status Hub pages, two-way ServiceNow sync, a dedicated account manager, a 99.9% uptime SLA and migration run by our engineers.
Yes, in Enterprise. Incidents, ITOM alerts, custom tables and schedules sync in both directions, configured rather than coded. AlertOps also syncs both ways with Jira and Remedy.
About two weeks for most mid-market teams, and 6 to 10 weeks for complex enterprise setups. incident.io stays live for 14 days after cutover.
Yes. Ask us about a contract buyout: depending on your contract, AlertOps may buy out the rest of your incident.io term, and our engineers run the switch. Or set up AlertOps while your incident.io subscription is still running, keep incident.io paging your team in the meantime, and go live on the day your term ends.
AlertOps Status Hub gives you branded status pages that update every subscriber the moment something changes. Enterprise includes three pages with up to 500 subscribers each, and Premium can add them at $50 a page a month.
Yes. AlertOps maintains SOC 2 Type II and runs on ISO 27001-certified Microsoft Azure.
Ada is the AI assistant in AlertOps Enterprise. Ask it questions, like who’s on call tonight or where coverage has gaps, or tell it what to change: add users, build teams, update schedules and rotations, edit escalation policies and set routing rules. Ada makes the change in AlertOps once you confirm it.
On-call included, from $18 a user. Under contract? Ask us about a buyout.
