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AlertOps & ServiceNow Integration

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Using ServiceNow and AlertOps you can create two-way integrations.

You can use ServiceNow to send alerts to AlertOps using the Generic REST API. You can do this using any of ServiceNow’s modules, and you can send any field from Service Now. You can also send messages to ServiceNow from AlertOps using the Generic Outbound API.

Using these features, you can create powerful automation scenarios:

  • When a critical Service Now Incident is created, create an AlertOps alert.
  • When an AlertOps alert is created, create a ServiceNow incident.
  • When an alert owner is assigned in AlertOps, update the status in ServiceNow.
  • When an incident owner is assigned in ServiceNow, update the owner in AlertOps.
  • When an alert is closed in AlertOps, close the incident in ServiceNow.
  • When an incident is closed in ServiceNow, close the alert in AlertOps.

These are just some of the ways you can make ServiceNow and AlertOps talk to each other. And all of this can be done without writing any code.

AlertOps has many features to make your incident management life easier: multi-modal communication, teams with on-call schedules, customizable messages, routing rules, customizable workflows and escalations, SLA based severity management and much more.

At AlertOps we offer over 50 of the top third party integrations for monitoring, service desk, hosting and chat tools and we are adding more every day!  If you’re new to AlertOps, sign up for a free trial to get started today!

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