In-depth articles on alerting, incident response, and operational excellence.
Service desk helps in planning and proactively tackling IT service requests and incidents. Compared to a help desk. What is
Service desk helps in planning and proactively tackling IT service requests and incidents. Compared to
Your whole IT infrastructure—physical, virtual, and cloud—is monitored by a unified platform called unified monitoring
RMM or Remote Monitoring and Management allows service providers to manage their clients’ systems remotely.
An innovative method of threat detection and response known as extended detection and response, or
What is an SLA (service level agreement)? A service-level agreement outlines the degree of service
An information technology (IT) service provider known as a managed security service provider (MSSP) sells
SIEM (Security Information Event Management) allows you to identify anomalies and thwart security incidents by
Mobile Device Management is a set of tools that facilitates organizations to work towards security
What is SOAR? SOAR, or Security Orchestration Automation and Response refers to the set of
What are Managed Voice Services? Managed Voice Services (MVS) join the incumbent management procedures with
Continuous testing (CT) is an approach to software development, where applications are tested continuously throughout
What is Test Automation? Test automation is the process by which the testing processes such
What is Continuous Deployment ? In a continuous deployment method, each code commit that passes
What is a cyber-attack? Cyber-attacks are attacks against networks and data infrastructure, orchestrated by individuals
What is capacity testing? Capacity testing is the process by which network infrastructure is tested
What is Continuous Integration? Continuous integration is a DevOps software development approach in which developers
What is release engineering? Release engineering is a domain in software engineering, which involves the
What is Continuous Integration/ Continuous Delivery? Modern development methodologies like DevOps typically employ the abbreviations
What is Agile? Agile is an iterative method for managing projects and creating software that
What is Alert Noise? One of the most common issues that DevOps and ITOps teams
What is an Application Programming Interface. Application Programming Interface is software that acts as a
“DevOps,” combines the terms “development” and “operations,” refers to a cooperative or shared method of
What is Branching ? Branching is a technique used by development teams so that different
What is Alert Fatigue? Alert fatigue occurs when persons entrusted with reacting to warnings get
What is a runbook? Often, we find operations teams losing their time to incidents that
Chaos testing – In today’s world, the focus is rapidly shifting from MTTF ( Mean
What is Data Aggregation? Data Aggregation is the process of gathering data and then presenting
What are network sniffers? Network sniffers is a tool that is used to monitor the
Introduction Overview of the PagerDuty platform and the best alternative to PagerDuty What is PagerDuty?
