Status pages, AI-written postmortems and an AI assistant all come with AlertOps Enterprise. It’s $28 a user, less than xMatters Base. Our engineers set it up and move you over in about two weeks.
$28 vs $39
Per user: AlertOps Enterprise, AI included, vs xMatters Base
3
Status pages included in Enterprise. On xMatters, status pages need Advanced.
2 weeks
Typical switch, run by our engineers. xMatters sells consulting separately.
9.3 vs 9.1
G2 Quality of Support, AlertOps vs xMatters
WHY TEAMS SWITCH
AlertOps Enterprise includes OpsIQ, our AI suite. It groups related alerts so one problem pages once. It writes the postmortem for you. And Ada, our AI assistant, answers questions and makes setup changes in plain English, and changes nothing until you approve.
Versus xMatters: The Incident AI Agent and post-incident reporting are Advanced only.
LESS TIME PREPARING POSTMORTEMSAlertOps AI post-mortems page
LESS ALERT NOISE FROM FILTERINGCustomer-reported
Ada is the AI assistant in AlertOps Enterprise. It answers questions, and it also runs your setup. Tell it in plain English to add a user, change a schedule, update an escalation policy or set a routing rule, and Ada makes the change in AlertOps once you confirm it. Admin work that meant digging through settings screens now takes a sentence.
USERS, SCHEDULES, POLICIES AND ROUTING
TO MAKE A SETUP CHANGE
Status Hub gives you branded status pages that update every subscriber the moment something changes. Customers stop emailing your team for updates, and every incident leaves an audit-ready record. Enterprise includes three pages, with up to 500 subscribers each.
Versus xMatters: Status pages are Advanced only.
SUBSCRIBERS PER PAGE
AlertOps keeps incidents, ITOM alerts, custom tables and schedules in sync with ServiceNow in both directions, and syncs both ways with Jira and Remedy. It’s configured, not coded, every change lands in the audit trail, and it’s included in Enterprise.
Versus xMatters: xMatters’ ServiceNow integration sends user and group changes one way only, from ServiceNow into xMatters.
ITSM TOOLS SYNCED BOTH WAYS
LINES OF CODE TO SET IT UP
Live Call Routing puts callers straight through to whoever is on call, so urgent calls never land in voicemail. It’s on Premium at $18 a user, with one US or Canada number included.
Versus xMatters: Starter has no call routing. The first line comes with Base, at $39 a user.
LIVE CALL ROUTING: ALERTOPS PREMIUM VS XMATTERS BASE
FEATURE-BY-FEATURE COMPARISON
xMatters details checked against its published pricing, October 15, 2026.
| xMatters | AlertOps + OpsIQ | |
|---|---|---|
| Alert correlation | ✓ Enterprise, real time | |
| AI-written postmortems | ✓ Enterprise | |
| AI assistant | ✓ Ada, Enterprise. Also makes setup changes | |
| Past fixes on each alert | ✓ Enterprise |
| xMatters | AlertOps + OpsIQ | |
|---|---|---|
| Status pages | ✓ 3 pages, 500 subscribers each, Enterprise. $50 a page on Premium. |
| xMatters | AlertOps + OpsIQ | |
|---|---|---|
| ServiceNow | ✓ Incidents, ITOM alerts, custom tables and schedules, both ways, in Enterprise | |
| Integrations | ✓ 200+, with no-code payload mapping, on every plan including Free | |
| Maintenance | ✓ Mute a single CI, host or attribute |
| xMatters | AlertOps + OpsIQ | |
|---|---|---|
| Live call routing | ✓ From Premium ($18), 1 number included, more at $10 a month | |
| Alert channels | ✓ The same six, all first-class. The app breaks through Do Not Disturb. | |
| Schedules | ✓ Rotating and fixed schedules, overrides, holidays, out-of-office cover |
| xMatters | AlertOps + OpsIQ | |
|---|---|---|
| Mid tier | ✓ Premium: $18 annually, $22 monthly | |
| Top tier | ✓ Enterprise: $28 annually, $34 monthly | |
| 50 users a year | ✓ Enterprise: $16,800 | |
| Billing | ✓ Monthly or annual |
| xMatters | AlertOps + OpsIQ | |
|---|---|---|
| Migration | ✓ Included in Enterprise: named engineer, about 2 weeks, 14-day fallback | |
| G2 Quality of Support | ✓ 9.3 | |
| Security | ✓ SOC 2 Type II, on ISO 27001-certified Microsoft Azure | |
| Single sign-on | From Premium | |
| Free trial | ✓ Free plan, plus a 14-day trial with no credit card |
MIGRATION
Included in Enterprise. A named engineer runs it, and xMatters stays live until you’re sure.
Week 1
We move it over
We rebuild your xMatters groups, schedules, escalation rules and integrations in AlertOps, and rebuild your Flow Designer workflows as AlertOps workflows.
Week 2
Run both
We run 5 to 10 test alerts end to end while xMatters keeps paging your team.
Your date
Go live
Switch on the day you choose. xMatters stays live for 14 days as a fallback, and your CSM checks in weekly for the first month.
CUSTOMER RESULTS
90%
LESS ALERT NOISE
WCAtech cut alert noise by 90% with AlertOps.
4.7 vs 4.5
G2 RATING
AlertOps is rated 4.7 out of 5 on G2. xMatters is rated 4.5.
QUESTIONS YOU’RE ALREADY ASKING
On xMatters, yes. Status pages, the Incident AI Agent and post-incident reporting are Advanced only. On AlertOps, Enterprise includes status pages, AI-written postmortems and Ada, our AI assistant, at $28 a user.
AlertOps Premium is $18 a user and Enterprise is $28, billed annually. xMatters Base is $39 a user, and Advanced is priced on request.
OpsIQ, our AI suite: alert correlation, past-fix insights, AI-written postmortems and Ada. Plus three Status Hub pages, two-way ServiceNow sync, a dedicated account manager, a 99.9% uptime SLA and migration run by our engineers.
About two weeks for most mid-market teams. A named engineer runs it, and xMatters stays live for 14 days after cutover.
Yes. Ask us about a contract buyout: depending on your contract, AlertOps may buy out the rest of your xMatters term, and our engineers run the switch. Or set up AlertOps while your xMatters subscription is still running, keep xMatters paging your team in the meantime, and go live on the day your term ends.
Yes, in Enterprise. Incidents, ITOM alerts, custom tables and schedules sync in both directions, configured rather than coded. AlertOps also syncs both ways with Jira and Remedy.
Yes. AlertOps maintains SOC 2 Type II and runs on ISO 27001-certified Microsoft Azure.
Yes. The trial runs 14 days and doesn’t need a credit card. There’s also a Free plan for up to 5 users.
Ada is the AI assistant in AlertOps Enterprise. Ask it questions, like who’s on call tonight or where coverage has gaps, or tell it what to change: add users, build teams, update schedules and rotations, edit escalation policies and set routing rules. Ada makes the change in AlertOps once you confirm it.
AI and status pages included. Under contract? Ask us about a buyout.
