A customer service software providing automated helpdesk support.

FreshDesk integration with AlertOps allows you to add escalations, multi-channel alerts and workflows to your FreshDesk tickets in real time. 

You can send alerts from FreshDesk to AlertOps.
  • The AlertOps FreshDesk integration allows you to automatically open and close alerts sent from FreshDesk .
  • In AlertOps, you can craft a custom message to be sent out with the alert using any field from the inbound JSON.
  • You can map any inbound field to a custom field in AlertOps.
  • You can map any inbound field to the topic field in AlertOps, and use topics to track incidents and also to route incidents to teams.

These are examples of just some of the things you can do with FreshDesk and AlertOps.

Integration Details

Help Documentation