OpsIQ groups thousands of alerts into a single incident automatically – so your team sees the root cause, not the noise. No manual triage. No missed signals.
01 — Adaptive Similarity Matching
Combines NLP-based pattern recognition and structured field analysis to cluster alerts that point to the same issue.
02 — Exact Match Field Prerequisites
Let operations set mandatory match criteria (e.g., customer, system, network) to avoid incorrect groupings.
03 — Weight-Based Correlation Logic
Balance the importance of different alert attributes, such as title, source, or tags, when deciding to correlate.
04 — Configure What, When, and How to Merge
Admins select which fields to evaluate, define acceptable ranges, and establish correlation windows by time and frequency.
05 — Trigger Intelligent Workflows
Every correlated alert group can trigger downstream actions, like auto-prioritization, ticketing, or dynamic escalations.
From alert correlation to post-mortems, OpsIQ brings intelligence to every phase of incident management.
The Smart Correlation Engine applies similarity modeling, NLP, and customizable thresholds to group related alerts in real time – cutting noise, exposing patterns, and accelerating resolution.
Intellifield Reasoning Agents bring structured thinking to unstructured alerts. From false positives to resolution steps, each agent extracts targeted insights and triggers workflows.
AlertOps surfaces proven resolutions and context from past incidents, giving your team the historical data needed to triage smarter, cut MTTR, and continuously improve reliability.
Agent Chronicle automates postmortem creation, capturing what happened, how it was resolved, and what comes next, so your team can continuously learn and stay audit-ready.
Ada is your team’s operational assistant for users, groups, and schedules, giving you real-time answers through natural language.
Don’t just take our word for it
Needed a system to route alerts from Meraki, Auvik etc, into ConnectWise Manage as tickets. AlertOps was the only platform that could handle all of this. Support helped with setup and devised a custom solution for a special need. UI has some limitations but documentation is thorough.
Gabe S.
Director of Customer Care
Overall experience has been great for ticket management. Lots of features and good customer support. Allows easy ticket management for ITSM teams and efficient routing of customer calls. Has helped meet SLA deadlines many times. No complaints.
Katrina P.
IT Analyst
Best solution found for the company. Ability to generate automatic alerts based on events and schedule those alerts based on availability is excellent. No shortage of features and functionality. Great product for the price.
Luis C.
Senior Technical Support Engineer
See how AlertOps cuts alert noise, accelerates resolution, and keeps your team in control without the complexity of legacy ITSM platforms.
