For healthcare providers that want to manage major incidents and optimize delivery of care

Foster an IT environment that motivates staff to succeed by mitigating against significant impacts to facilities while improving operational efficiencies

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Ready to orchestrate major incident resolution?

If you’re still relying on spreadsheets, pagers, and manual processes, then you’re leaving valuable time on the table. Improve your policies and platform:

  • Role Based Security - Assign users to specific security roles as needed with AlertOps’ role-based security. Give team members the access they need to resolve issues, without compromising organizational security. Protecting patient data is of utmost priority. 
  • Workflows - AlertOps’ workflows automate system integrations, streamline your incident response, and enable you to better communicate with stakeholders and patients.
  • Live Call Routing - Route inbound calls to on-call team members in real-time. Callers never hit a dead end. Resolve complex incidents faster with team structures that mirror real-world teams.

Improve Collaboration Between Your Platforms, People, and Processes Like Never Before.

Resolve Major Incidents at Light-speed with Improved Granularity and Flexibility.

Reduce Mean time to Repair (MTTR) with SmartAlerts™ and an advanced workflow engine that uses a no-code, Open API – giving you granular options and enhanced capabilities to keep up with your healthcare provider's IT modernization efforts.

For example, when an incident occurs, automatically open a ticket in Cherwell, create and update a Microsoft Teams channel, update your Status Page, and notify your on-call team based on the type of incident – simultaneously.

You can also manually page your team, department, or the entire organization with preset templates for critical scenarios – AlertOps does all the heavy lifting (who, what, when, how) for you - simplifying ITSM processes.

Supercharge your Major Incident Response

Protect your institution and improve staff experiences

When major incidents happen, you need certain procedures and policies followed - based on industry best practices.

Custom playbooks with AlertOps enables your organization to automate incident escalation and and process workflows based on your pre-defined policy and communication plan – what tools and people should take action, and when. And after it's all over, you’ll have the reports, KPI’s, and leverage to improve and make adjustments for next time - allowing for greater visibility and accountability.

Having an automated and centralized solution results in a clear connection between productivity and collaboration – meeting the needs of your IT department’s reliability to the health care provider.

We work for the Emergency Department 24/7, and it's imperative that we don't miss any calls. It's important also that the calls are transferred to the right person. Alerts are working for us!
Victoria B. CEO , Hospital & Health Care
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