Micro Focus

SaaS ITSM Automation Software Tool & Solutions
SMAX delivers a smarter approach for IT Service Management, IT Asset Management and Enterprise Service Management, based on embedded machine learning and analytics.

 AlertOps’ alert management system can be integrated with SMAX to receive and respond to all (predefined status mappings) alerts through email, SMS, push notification or phone alerts. AlertOps would ensure that the incident status would reach the appropriate team by using proper workflows, escalation policies and schedules. Based on your ruleset, incidents can be automatically opened and closed, depending on how a SMAX incident is updated.The above scenario and scope for integration is due to the fact that AlertOps has a very flexible and simple API/Webhook configuration feature that can be leveraged with SMAX’s integration capabilities. With SMAX’s API, a two-way integration can also be done.

You can send alerts from Mirco Focus SMAX to AlertOps.
  • AlertOps will automatically create an incident when a new alert is received from SMAX when the inputs^Status field contains “Ready/Pending/In progress/Suspended”.
  • If an alert with status “Ready/Pending/In progress/Suspended” matches an existing Open Alert, AlertOps will recognize the new alert as a duplicate and ignore the alert.
  • The alert will be recorded in the Inbound Messages table as “Mapped Appended.”
  • AlertOps will automatically close the same incident when an alert with alert_severity contains “Complete”.

These are examples of just some of the things you can do with Micro Focus SMAX and AlertOps.