Opsgenie reaches end of support April 5, 2027. JSM Premium costs 5× more and drops the features you rely on. AlertOps preserves everything – and adds more – at a fraction of the price.
5×
cost savings vs JSM Premium
2 weeks
Engineer-assisted migration
14 days
Free trial, no card required
9.2/10
G2 Quality of Support
WHY TEAMS SWITCH
Atlassian’s migration path deprecates features, bills you 5× more, and still requires a consultant to rebuild what the migration tool drops silently.
Deprecated in JSM. Native in AlertOps – no replacement needed.
Not available in JSM Operations. AlertOps imports them automatically.
Unsupported in Compass. AlertOps includes both natively.
Full OpsIQ suite at Enterprise. Atlassian routes AI through Rovo – another license.
ServiceNow, Jira, Remedy – two-way. JSM is one-way native.
A named engineer runs the export, mapping, and parallel build. Live in two weeks.
FEATURE-BY-FEATURE COMPARISON
~$15–22/user vs ~$51/agent. Same alerting capabilities. No deprecated features. No Rovo add-on.
| Incident Command Center | ✓ Native |
| Action policies | ✓ Imported automatically |
| Alert creation rules | ✓ Imported automatically |
| Microsoft Teams & Zoom | ✓ Native |
| Activity streams & conferences | ✓ Native |
| Global notification policies | ✓ Preserved as-is |
| Alert correlation | ✓ Included in Enterprise |
| AI-generated post-mortems | ✓ Included in Enterprise |
| AI-assisted incident chat | ✓ Included in Enterprise |
| Consumption billing on AI | ✓ No consumption pricing |
| Bidirectional ServiceNow / Jira sync | ✓ Full bidirectional |
| Integrations (current versions) | ✓ 200+ current versions |
| CI-level maintenance windows | ✓ Host / CI / attribute |
| Price per user / month | ~$15–22/user |
| Annual price escalator | ✓ Transparent pricing |
| DevOps workflow tool | ✓ Included |
MIGRATION
A named engineer runs the migration with you. Every policy, schedule, escalation rule, and integration target – imported, not recreated.
48 hours
Export your policies, schedules, and integrations. Receive a side-by-side migration map.
Week 1
Walk the map with your engineer. Refine, sign off on the build spec.
Week 2
AlertOps stands up your environment. 5–10 test alerts run end-to-end before any production traffic moves.
Cutover
Integrations switch. Opsgenie stays live as a 14-day safety net – no big-bang, no P1 risk.
CUSTOMER RESULTS
Real migrations, real outcomes.
Opsgenie Standard for an 85-engineer ops team. JSM Premium migration quote: $52K/year before Compass licensing. AlertOps Enterprise – full AI suite, bidirectional ServiceNow sync, CI-level maintenance windows – delivered the migration for less than they’d been paying Atlassian.
Financial services firm
Forced to evaluate because of the EOL, this customer used the 11-week migration window to fix architecture issues that had accumulated since the original Opsgenie deployment. AlertOps flagged three patterns to re-architect before go-live. MTTR dropped from 47 minutes to 16.
Global 500 services firm
Higher-ed IT teams don’t have spare engineering cycles. AlertOps ran the export, mapping, and test alerts on a parallel build while their staff focused on student onboarding. Cutover happened on a planned maintenance window with no missed pages.
Public university
JSM Premium was 5× what we were paying for Opsgenie Essentials, and we’d lose the Incident Command Center. Migrating to AlertOps cost less than staying with Atlassian – and we kept every feature we actually use.
Director of Operations, mid-market SaaS
Atlassian’s migration tool dropped half our policies silently. AlertOps gave us a named engineer who imported our schedules, escalation rules, and integrations in two weeks. Cutover was a non-event.
Platform Engineering lead, financial services
With an IT footprint our size, the AlertOps team brought architectural best practices we weren’t going to figure out on our own. The platform we ended up with is better-engineered than anything we’d have built solo.
VP, IT Operations, Global 500 services firm
QUESTIONS YOU’RE ALREADY ASKING
New sales ended June 4, 2025. JSM-bundled Opsgenie users started losing access in October 2025. Full end of support is April 5, 2027 – after which all Opsgenie data is deleted.
Only if you want to stay with Atlassian. You can migrate to any platform you choose. AlertOps preserves the features JSM drops, typically at a lower price.
Per Atlassian’s own docs: Incident Command Center, action policies, alert creation rules, activity streams, conferences, Microsoft Teams and Zoom integrations, 24+ frozen integration versions, and global notification policies (forced manual conversion). Bidirectional ITSM is gated to JSM Premium / Enterprise.
Yes – fully. The engineer-assisted migration imports alert policies, action policies, alert creation rules, schedules, escalations, notifications, and integrations. The free 48-hour assessment shows you exactly what maps where before any build work starts.
Two weeks for most mid-market customers. Six to ten weeks for complex enterprise environments with a longer parallel-run.
Yes. Both are natively supported in AlertOps. This is one of the cleanest wins versus JSM Compass.
Most of what those add-ons did is either native in AlertOps (status pages, post-mortems, advanced routing) or available through the 200+ direct integration library. Your engineer reviews your add-on list during the assessment and shows you the equivalent.
Yes. Parallel-run is the default. Your Opsgenie instance stays live for 14 days post-cutover as a fallback.
Opsgenie Essentials was $9.45/user/month. JSM Premium – the tier required for the alerting you use today – is ~$51/agent/month. AlertOps’ equivalent capability is ~$15–22/user/month, with the full AI suite at no add-on cost in Enterprise.
Yes. SOC 2 Type II maintained.
See how migration is made easy with AlertOps. Don’t wait till time runs out.
