Opsgenie support ends April 5, 2027. Jira Service Management puts the features Opsgenie teams rely on, like alert policies, voice notifications and Microsoft Teams, in its Premium plan at about $51 an agent. AlertOps includes voice, Teams alerts and heartbeat monitoring on every plan, and our engineers move you over in about two weeks.
45%
Less per user than JSM Premium ($28 vs ~$51)
5
Opsgenie features that need JSM Premium. AlertOps includes them, most on every plan.
2 weeks
Engineer-assisted migration
9.3/10
G2 Quality of Support
WHY TEAMS SWITCH
Voice notifications, Microsoft Teams alerts and heartbeat monitoring come with every AlertOps plan, and two-way ServiceNow sync comes with Enterprise. Our engineers carry over your escalations, schedules and notification policies, so your teams keep working the way they do today.
Versus JSM: In JSM, alert policies, Microsoft Teams, voice notifications, heartbeats and outbound ITSM integrations need Premium or Enterprise, and global notification policies must be converted by hand.
OPSGENIE FEATURES THAT NEED JSM PREMIUM
VOICE, TEAMS ALERTS AND HEARTBEATS IN ALERTOPS
AlertOps Enterprise includes OpsIQ, our AI suite. It groups related alerts so one problem pages once, writes the postmortem for you, and gives your team Ada, an AI assistant that answers questions and makes setup changes when you ask. There’s no usage allowance and no overage bill.
Versus JSM: JSM’s AI runs on Rovo credits: 700 per user a month on Premium, with extra usage billed at $0.01 a credit from December 3, 2026.
AI CREDITS TO BUY
LESS POSTMORTEM PREP TIMEAlertOps AI post-mortems page
Ada is the AI assistant in AlertOps Enterprise. It answers questions, and it also runs your setup. Tell it in plain English to add a user, change a schedule, update an escalation policy or set a routing rule, and Ada makes the change in AlertOps once you confirm it. Admin work that meant digging through settings screens now takes a sentence.
USERS, SCHEDULES, POLICIES AND ROUTING
TO MAKE A SETUP CHANGE
Live Call Routing puts callers straight through to whoever is on call, so urgent calls never land in voicemail. AlertOps Premium includes one US or Canada number, and our engineers set it up as part of your migration.
Versus JSM: Atlassian-owned call routing numbers have to be ported by hand before you migrate to JSM.
NUMBER INCLUDED FROM PREMIUM
ALERTOPS PREMIUM, PER USER
A named AlertOps engineer exports your Opsgenie policies, schedules, escalations and integrations, rebuilds them in AlertOps and tests them with you while Opsgenie keeps paging. Most teams switch in about two weeks, and Opsgenie stays live for 14 days after cutover.
Versus JSM: Moving to JSM means converting global policies, heartbeats and some integrations by hand.
TYPICAL SWITCH FOR MID-MARKET TEAMS
OPSGENIE KEPT LIVE AS A FALLBACK
FEATURE-BY-FEATURE COMPARISON
Jira Service Management details checked against Atlassian’s published pricing and Opsgenie migration documentation, October 15, 2026.
| Alert policies | ✓ Alert rules for routing, deduplication and suppression |
| Global notification policies | ✓ Rebuilt for you during migration |
| Voice notifications | ✓ Every plan |
| Heartbeats | ✓ Every plan |
| Microsoft Teams | ✓ Teams alerts on every plan |
| Outbound ITSM integrations | ✓ Two-way ServiceNow, Jira and Remedy sync in Enterprise |
| Call routing numbers | ✓ Number included from Premium |
| Alert correlation | ✓ Included in Enterprise |
| AI-generated postmortems | ✓ Included in Enterprise |
| AI-assisted incident chat | ✓ Ada, in Enterprise. Also makes setup changes |
| AI usage limits | ✓ No credits, no usage billing |
| Price per user, per month | ✓ $28 Enterprise; $18 Premium |
| Two-way ITSM sync | ✓ ServiceNow, Jira and Remedy, in Enterprise |
| Migration | ✓ Named engineer, about 2 weeks, 14-day fallback |
| SOC 2 Type II | ✓ |
| Free trial | ✓ 14 days, no credit card, plus a Free plan |
MIGRATION
Start with a free 48-hour assessment of your Opsgenie setup. A named engineer runs the migration, and Opsgenie stays live until you’re sure.
Week 1
We review your Opsgenie export with you, then rebuild your policies, schedules, escalations and integrations in AlertOps.
Week 2
We run 5 to 10 test alerts end to end while Opsgenie keeps paging your team.
Your date
Switch on the day you choose. Opsgenie stays live for 14 days as a fallback, and your CSM checks in weekly for the first month.
CUSTOMER RESULTS
30+ teams
MOVED OFF OPSGENIE, ZERO REBUILDS
A Fortune 500 utility moved 30+ teams and 300+ users off Opsgenie, keeping all 77 of its escalation policies.
380%
COST INCREASE AVOIDED
Quoted $52K a year for JSM Premium, this 85-engineer ops team moved to AlertOps Enterprise for less than it paid Atlassian.
60+ schedules
MIGRATED WITH NO MISSED PAGES
A public university moved 60+ schedules during semester startup, with cutover in a planned maintenance window.
QUESTIONS YOU’RE ALREADY ASKING
New sales ended June 4, 2025, and Opsgenie reaches end of support on April 5, 2027.
No. JSM is Atlassian’s path, but you can move to any platform. AlertOps includes the Opsgenie features JSM puts behind Premium, for less.
Per Atlassian’s documentation, global notification policies must be converted by hand, and alert policies, Microsoft Teams, voice notifications, heartbeats and outbound ITSM integrations need Premium or Enterprise.
Our engineers rebuild your alert rules, schedules, escalations, notification policies and integrations in AlertOps. A free 48-hour assessment shows what maps where before any build starts.
About two weeks for most mid-market teams, and 6 to 10 weeks for complex enterprise setups.
Yes. Parallel running is the default, and Opsgenie stays live for 14 days after cutover.
There’s no built-in Zoom integration. Our knowledge base shows how to set up Zoom for incident calls, and our team can help you configure it.
AlertOps Enterprise is $28 a user, billed annually. JSM Premium is about $51 an agent. For comparison, Opsgenie Essentials was $9.45 a user.
Yes. AlertOps maintains SOC 2 Type II and runs on ISO 27001-certified Microsoft Azure.
Ada is the AI assistant in AlertOps Enterprise. Ask it questions, like who’s on call tonight or where coverage has gaps, or tell it what to change: add users, build teams, update schedules and rotations, edit escalation policies and set routing rules. Ada makes the change in AlertOps once you confirm it.
Keep the Opsgenie features you rely on, for $28 a user. Under contract? Ask us about a buyout.
